Remote opportunity at
BugcrowdCustomer Support Engineer
Bugcrowd is seeking a motivated Customer Support Engineer I to join its expanding support division. Operating as a remote, work-from-home position 100 percent of the time,…
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About This Role
Bugcrowd is seeking a motivated Customer Support Engineer I to join its expanding support division. Operating as a remote, work-from-home position 100 percent of the time, this role serves as the primary contact for customers and security researchers navigating the Bugcrowd Security Knowledge Platform. Founded in 2012 and backed by several venture firms, the employer combines human insight and artificial intelligence to help organizations discover, assess, and prevent real-world security…
Job Description
Bugcrowd is seeking a motivated Customer Support Engineer I to join its expanding support division. Operating as a remote, work-from-home position 100 percent of the time, this role serves as the primary contact for customers and security researchers navigating the Bugcrowd Security Knowledge Platform. Founded in 2012 and backed by several venture firms, the employer combines human insight and artificial intelligence to help organizations discover, assess, and prevent real-world security risks.
This position is well-suited for a dedicated professional eager to learn and build cross-functional relationships. The chosen candidate will handle standard technical inquiries, apply known workarounds, and update the internal Knowledge Base. Working under the regular mentorship of senior staff, the support engineer will receive ongoing coaching to foster technical autonomy. Candidates must possess the high integrity required to handle sensitive, highly confidential company technologies and data.
Responsibilities
- Serve as the initial point of contact for customer and researcher questions through tickets, email, and video channels
- Resolve standard L0 through L2 technical inquiries
- Apply established workarounds for common issues and document repeatable solutions in the Knowledge Base
- Contribute to the refinement of internal operational workflows and documentation to boost resolution efficiency
- Collaborate with senior team members while proactively seeking coaching and feedback to build technical independence
Requirements
- Zero to two years of professional experience in a customer-facing, technology-adjacent, or technical support role
- Familiarity with command-line tools such as Bash, SSH, and grep
- Foundational exposure to system integrations including Jira, APIs, SAML, SSO, and two-factor authentication
- Strong written and verbal communication skills emphasizing clear and professional documentation
- Solutions-oriented mindset backed by time management, composure under pressure, and a high sense of urgency
- Ability to complete all physical duties including remaining stationary for half the day and carrying or moving a laptop
Qualifications
- Demonstrated interest in ethical hacking, vulnerability types, or broader cybersecurity concepts
Core Skills
Benefits
- Discretionary bonus program or commission plan eligibility, dependent on individual and organizational performance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is 100 percent remote and work-from-home.
What is the salary range for the Customer Support Engineer role?
The estimated base salary range for this position is between USD 59,520 and USD 74,400 per year, with potential eligibility for a discretionary bonus program or commission plan.
What level of experience is required?
Applicants should have zero to two years of experience in a technical support, customer-facing, or technology-adjacent environment.
Does the hiring process include a background check?
Yes, because this position accesses highly confidential and sensitive information, the company conducts background checks including Social Security verification, prior employment, educational history, professional references, and criminal history where permitted by law.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.