Remote opportunity at
TimeleftCustomer Support Representative (India)
Timeleft operates with the mission of reducing loneliness by connecting strangers through shared experiences. In this organization, customer support serves as the human voice of that…
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About This Role
Timeleft operates with the mission of reducing loneliness by connecting strangers through shared experiences. In this organization, customer support serves as the human voice of that mission rather than a routine back-office task. As a Customer Support Representative, you will act as the primary contact for users, ensuring that every interaction makes individuals feel welcomed and valued. This is a freelance position based in India, offering two distinct schedules running…
Job Description
Timeleft operates with the mission of reducing loneliness by connecting strangers through shared experiences. In this organization, customer support serves as the human voice of that mission rather than a routine back-office task.
As a Customer Support Representative, you will act as the primary contact for users, ensuring that every interaction makes individuals feel welcomed and valued. This is a freelance position based in India, offering two distinct schedules running from Wednesday to Sunday: either 06:00 to 15:00 or 12:30 to 21:30, both inclusive of a one-hour break.
The hiring process includes preliminary questions to assess motivation and background, an introductory call with the Customer Support Lead, a practical case study exercise, and a final interview with the Head of CX.
Responsibilities
- Answer user inquiries rapidly through email, chat, and social media with empathy and clarity
- Customize replies to fit each user's specific situation and tone
- Handle a high volume of support tickets efficiently while maintaining quality
- Report recurring technical problems and critical bugs to internal teams
- Help build and maintain the internal knowledge base and FAQ
- Identify and suggest ideas to simplify or automate support workflows
- Triage and sort tickets according to their impact and urgency
Requirements
- Previous experience in a customer support role
- Fluency in English with strong written communication abilities
- Ability to manage multiple conversations accurately at the same time
- Familiarity with support tools such as Zendesk or comparable platforms
- Proactive problem-solving approach
- Capacity to work independently within a fast-paced setting
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This is a freelance position.
What are the available work schedules?
There are two schedules available running Wednesday to Sunday: 06:00 to 15:00 or 12:30 to 21:30, both including a one-hour break.
Where is the position located?
The role is located in India.
What is the salary for this position?
The salary is not stated in the job posting.
What does the recruitment process involve?
The hiring process consists of preliminary questions, an introduction call with the Customer Support Lead, a practical case study, and a final interview with the Head of CX.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.