Remote opportunity at
PropelusCustomer Support Specialist
Propelus helps healthcare professionals and their employers meet compliance obligations through software and partnerships. This role supports customers of one of two products: CE Broker, which…
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About This Role
Propelus helps healthcare professionals and their employers meet compliance obligations through software and partnerships. This role supports customers of one of two products: CE Broker, which tracks continuing education for more than 100 licensing boards, or EverCheck, which lets employers confirm and watch the credentials of their staff. The job is a remote, high-volume support position. Specialists talk with customers by phone, chat and email. On the CE Broker team,…
Job Description
Propelus helps healthcare professionals and their employers meet compliance obligations through software and partnerships. This role supports customers of one of two products: CE Broker, which tracks continuing education for more than 100 licensing boards, or EverCheck, which lets employers confirm and watch the credentials of their staff. The job is a remote, high-volume support position.
Specialists talk with customers by phone, chat and email. On the CE Broker team, calls may fill most of a shift, whereas EverCheck work leans toward chat and email. The target pace is six to eight resolved cases per hour depending on the team, with customer satisfaction kept high throughout.
Automated assistants take the first pass at many requests. Human specialists pick up the harder conversations and make sure the customer receives a complete resolution. Day-to-day tasks include diagnosing software bugs and navigation difficulties, walking customers through account tiers and features, passing product feedback to internal teams, and improving the help documentation.
The ideal applicant has two-plus years in support, ideally at a software company, plus experience with a help desk tool like Zendesk. Quick learning, composure under pressure, and the ability to explain technical steps in friendly plain language are key. Fluency in Spanish is a considerable advantage.
Responsibilities
- Handle inbound phone, chat and email contacts at high volume
- Close six to eight cases an hour while keeping satisfaction strong
- Take over complex issues that automated tools hand off
- Diagnose software bugs and navigation problems, including those without a documented fix
- Explain account tiers and features to customers
- Route product feedback and repeat problems to internal teams
- Improve internal knowledge base articles and support materials
Requirements
- Minimum two years in phone, chat or email support, preferably in SaaS
- Experience with Zendesk or a comparable help desk platform
- Comfort reading long case histories and using saved reply templates
- Fast at picking up new software
- Excellent spoken and written English
- A calm, private place to work with little background noise
- Broadband of at least 50 Mbps down and 10 Mbps up, stable enough for clear calls all shift
Qualifications
- A two-year college degree or better is a plus
- Spanish language skills, which are a strong advantage
- Interest in working with AI tools to shape the future of support
Core Skills
Benefits
- Employer covers up to 100 percent of the employee medical premium, with generous help for family coverage
- Choice among HSA, FSA and traditional plans, along with dental and vision options
- Paid time off of 20 days in the first four years, rising to 25 days for five to nine years and 30 days after ten
- Fourteen paid holidays for US teams, a floating holiday, and a birthday day off
- 16 hours of paid volunteer time
- 401(k) with company matching and planning resources
- Annual lifestyle spending account and 24/7 employee assistance service
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. The posting describes a remote, high-volume role and lists a quiet workspace and a dependable internet connection as requirements.
What is the salary?
The posting does not give a salary.
What are the working hours?
Full-time roles are scheduled for 40 hours a week, Monday through Friday, unless a project calls for different hours.
What does the interview process involve?
There are four rounds: a short intro with People Ops, a conversation with the hiring manager, a panel with the team, and a final alignment conversation with senior leadership.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.