Remote opportunity at
Printec GroupCustomer Support Specialist
Printec Group seeks a Customer Support Specialist to join their team. Printec is a prominent transaction technology provider in Central and Eastern Europe, delivering innovative business…
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About This Role
Printec Group seeks a Customer Support Specialist to join their team. Printec is a prominent transaction technology provider in Central and Eastern Europe, delivering innovative business solutions for 35 years that make digital interactions safer and faster. In this role, the selected candidate will enhance product performance and customer satisfaction by identifying patterns and resolving issues effectively with minimal supervision. This position suits an individual with strong problem-solving and multitasking…
Job Description
Printec Group seeks a Customer Support Specialist to join their team. Printec is a prominent transaction technology provider in Central and Eastern Europe, delivering innovative business solutions for 35 years that make digital interactions safer and faster. In this role, the selected candidate will enhance product performance and customer satisfaction by identifying patterns and resolving issues effectively with minimal supervision. This position suits an individual with strong problem-solving and multitasking abilities, a passion for technology, and a customer-focused mindset. The job involves handling both first- and second-level support inquiries, managing device logistics, onboarding new users, and conducting software testing from an end-user perspective.
Responsibilities
- Manage first-level support requests via email and phone including basic inquiries and report delivery
- Handle second-level support tasks such as advanced troubleshooting and inventory control management
- Onboard customers by opening accounts and preparing devices
- Install hardware and provide initial software training to new clients
- Process returned rental equipment and damaged devices for service with proper documentation
- Coordinate device logistics and shipping through DPD
- Escalate issues to third-level support when necessary
- Revise user manuals as needed
- Test software functionality from the user perspective for quality assurance
Requirements
- Hold a high school degree
- Understand basic IT systems including MS Office with the ability to learn new software quickly
- Possess professional communication skills for interacting with customers over the phone and email
- Be fluent in the Croatian language
Qualifications
- Knowledge of fiscal platform rules
- Previous work experience as a dispatcher or in a relevant role
Core Skills
Benefits
- Performance bonus tied to results
- Hybrid work arrangement combining remote and office tasks
- Tax-free fees depending on results
- Inclusive and friendly work environment
- Career growth and development opportunities within the IT sector
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this job?
The position is a hybrid role that combines remote work with office-based work located in Zagreb, Croatia.
What are the language requirements for this position?
Knowledge of the Croatian language is a mandatory requirement for this role.
Does the job posting specify the salary?
The job posting does not specify a concrete salary.
What kind of experience is considered an advantage?
Previous work experience as a dispatcher or in a relevant position is considered an advantage.
Sample Interview Questions
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