Remote opportunity at
RoofrCustomer Support Specialist, Bilingual (Spanish), Contract
Roofr is seeking a Bilingual Customer Support Specialist to act as the primary voice for users, managing inquiries and delivering solutions with professionalism and care. In…
Career Tools
About This Role
Roofr is seeking a Bilingual Customer Support Specialist to act as the primary voice for users, managing inquiries and delivering solutions with professionalism and care. In this remote position, you will help users navigate a comprehensive platform that combines aerial roof measurements, digital sales proposals, payments, material ordering, and CRM tools. This role suits individuals who enjoy tackling challenges, thinking creatively to solve problems, and communicating fluently in both English…
Job Description
Roofr is seeking a Bilingual Customer Support Specialist to act as the primary voice for users, managing inquiries and delivering solutions with professionalism and care. In this remote position, you will help users navigate a comprehensive platform that combines aerial roof measurements, digital sales proposals, payments, material ordering, and CRM tools.
This role suits individuals who enjoy tackling challenges, thinking creatively to solve problems, and communicating fluently in both English and Spanish. You will collaborate cross-functionally with the revenue, product, engineering, sales, customer success, and onboarding teams to enhance user satisfaction and drive the platform forward.
The position requires familiarity with fast-paced startup environments and a dedication to detail. Work schedules generally begin between 12 PM EST and 1 PM EST, with advance scheduling, rotating holiday coverage, and potential partial weekend requests. Roofr provides a remote-first culture equipped with home office stipends, internet and phone allowances, weekly Friday paydays, comprehensive healthcare options, retirement matching, and unique time-off benefits such as a mandatory first week of vacation and monthly laundry days.
Responsibilities
- Deliver high-quality customer support via live phone and chat interactions in English and Spanish
- Assist customers and internal teams with inquiries, troubleshoot complex issues, and resolve problems effectively
- Maintain deep knowledge of evolving product features and enhancements
- Track and update support tickets and activities inside the CRM
- Partner with sales, customer success, onboarding, and product teams to optimize the customer journey
- Balance quality and efficiency while bringing creative problem-solving to support operations
Requirements
- One to three years of bilingual customer support experience in English and Spanish
- Exceptional communication and creative problem-solving skills
- Demonstrated experience managing high daily volumes of customer interactions through phone, email, and chat
- Availability to work shifts starting between 12 PM EST and 1 PM EST
- Willingness to participate in a rotating holiday schedule and potential partial weekend coverage
Qualifications
- Prior background working in a fast-paced startup environment
- Past experience utilizing Intercom software
Core Skills
Benefits
- Mandatory paid time off during the first week of employment
- One Friday off per month designated as laundry day
- Company-wide paid shutdown between Christmas and New Year
- Flexible time off policy
- Eighty percent employer-paid benefits in the United States and one hundred percent employer-paid extended healthcare and dental premiums in Canada
- RRSP or 401(k) matching
- Generous parental leave policy
- Annual company retreat
- Learning and development opportunities
- Home office setup stipend
- Internet and phone allowance
- Weekly Friday paydays
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Roofr operates with a remote-first culture for this role.
What is the salary for this position?
The salary is not stated in the job posting.
What language proficiencies are required?
Candidates must be bilingual in English and Spanish.
What are the working hours and schedule expectations?
Start times are approximately between 12 PM EST and 1 PM EST, with schedules provided in advance. The role requires holiday coverage on a rotating basis and potential partial weekend coverage.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.