Remote opportunity at
RoofrCustomer Support Specialist, Bilingual (Spanish), Contract
Roofr is hiring a Bilingual Customer Support Specialist on a contract basis to join their remote team. Roofr operates a technology platform providing aerial roof measurements,…
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About This Role
Roofr is hiring a Bilingual Customer Support Specialist on a contract basis to join their remote team. Roofr operates a technology platform providing aerial roof measurements, digital sales proposals, customer relationship management, and payment tools for roofing professionals. In this role, you will act as the primary point of contact for users, delivering assistance primarily through live phone and chat channels in both English and Spanish. This position suits individuals…
Job Description
Roofr is hiring a Bilingual Customer Support Specialist on a contract basis to join their remote team. Roofr operates a technology platform providing aerial roof measurements, digital sales proposals, customer relationship management, and payment tools for roofing professionals. In this role, you will act as the primary point of contact for users, delivering assistance primarily through live phone and chat channels in both English and Spanish.
This position suits individuals who possess strong communication skills, enjoy solving complex problems, and thrive in dynamic startup environments. You will collaborate closely with internal product, engineering, sales, and onboarding divisions to enhance user satisfaction and troubleshoot issues. Candidates must be comfortable managing a high daily volume of inquiries and adapting to frequent product updates.
Work schedules generally begin between 12 PM and 1 PM EST, with advance scheduling provided. Responsibilities require handling holiday shifts and occasional partial weekend coverage as dictated by team demands. Roofr offers a remote-first work environment along with various perks and benefits for eligible regions.
Responsibilities
- Provide live customer support through telephone and chat channels in English and Spanish
- Assist users and internal staff by troubleshooting difficult problems and delivering effective resolutions
- Maintain up-to-date product knowledge regarding platform features and updates
- Log and update support activities and tickets inside the CRM
- Coordinate with sales, onboarding, customer success, and product groups to support the user journey
- Balance quality and efficiency while bringing creative problem-solving to daily tasks
Requirements
- One to three years of bilingual customer support experience
- Strong communication and creative problem-solving abilities
- Demonstrated experience handling a high volume of customer interactions daily via phone, email, and chat
- Availability to work shifts starting between 12 PM EST and 1 PM EST
- Ability to work holiday shifts and partial weekend coverage based on rotating schedules
Qualifications
- Prior background working within a fast-paced startup setting
- Familiarity using Intercom
Core Skills
Benefits
- Mandatory paid time off for the first week of employment
- One designated day off per month referred to as a laundry day
- Company-wide paid break during the week between Christmas and New Year
- Flexible time off policy
- Eighty percent employer-paid benefits for United States personnel
- One hundred percent employer-paid premiums for dental and extended healthcare for Canadian personnel
- Retirement plan matching options including 401k and RRSP
- Parental leave policy
- Annual company retreat
- Learning and development programs
- Home office setup budget
- Internet and phone stipends
- Weekly pay distributed on Fridays
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Roofr operates as a remote-first company.
What is the employment type for this role?
This position is a contract role.
What are the salary and compensation details?
The salary is not stated in the source posting.
What languages are required for this role?
Applicants must be bilingual in English and Spanish.
Sample Interview Questions
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