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TrimbleCustomer Support Specialist
Trimble seeks a Customer Support Specialist for its forestry software division. Operating globally, the industrial technology company connects the digital and physical worlds to build solutions…
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About This Role
Trimble seeks a Customer Support Specialist for its forestry software division. Operating globally, the industrial technology company connects the digital and physical worlds to build solutions that improve productivity, quality, safety, and sustainability. Specifically, Trimble Forestry provides enterprise software that optimizes wood flows and supply chains for managers, procurement teams, and logistics providers. In this remote-friendly role based in Cracow, Poland or working remotely within Poland, the specialist will act…
Job Description
Trimble seeks a Customer Support Specialist for its forestry software division. Operating globally, the industrial technology company connects the digital and physical worlds to build solutions that improve productivity, quality, safety, and sustainability. Specifically, Trimble Forestry provides enterprise software that optimizes wood flows and supply chains for managers, procurement teams, and logistics providers.
In this remote-friendly role based in Cracow, Poland or working remotely within Poland, the specialist will act as the primary point of contact for European clients. Responsibilities include managing tickets, investigating technical issues, and channeling user feedback directly to product teams.
This position is ideal for a communication-oriented professional with technical curiosity who is fluent in English and a Nordic language. The organization fosters an entrepreneurial spirit, encouraging self-authored success and independent initiative within a collaborative team environment.
Responsibilities
- Engage with users across Europe through phone assistance, email, and a ticketing portal
- Serve as the primary contact for clients by managing, prioritizing, and triaging requests within key service level agreements
- Perform initial diagnostics and troubleshoot desktop and web-based software issues
- Escalate complex technical challenges with comprehensive documentation for cross-team collaboration
- Produce clear knowledge-base documentation and relay client feedback to product teams
Requirements
- Professional working proficiency in written and spoken English and a Nordic language
- Experience working in a customer-facing support or helpdesk environment
- Strong communication skills with the ability to explain technical concepts in plain language
Qualifications
- Experience using ITIL-based ticketing systems such as Salesforce or Jira
- Background or formal education in IT, software development, or a related technical field
- Familiarity or interest in the forestry or logistics sector
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The posting states the location is Cracow, Poland or Remote (Poland).
What are the language requirements for this role?
Candidates must have professional working proficiency in written and spoken English and a Nordic language.
What is the salary for this position?
The salary is not specified in the job posting.
Sample Interview Questions
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