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EverAICustomer Support Specialist (Full Remote - Philippines)
EverAI is a rapidly expanding artificial intelligence company that builds pioneering AI companionship applications, serving an active user base of fifty million individuals worldwide. Operating with…
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About This Role
EverAI is a rapidly expanding artificial intelligence company that builds pioneering AI companionship applications, serving an active user base of fifty million individuals worldwide. Operating with an approximate team size of one hundred people and guided by experienced founders, the enterprise develops ethical technology backed by its proprietary EverGuard moderation system. The organization is seeking a Customer Support Specialist to act as the primary contact for users, ensuring satisfaction and…
Job Description
EverAI is a rapidly expanding artificial intelligence company that builds pioneering AI companionship applications, serving an active user base of fifty million individuals worldwide. Operating with an approximate team size of one hundred people and guided by experienced founders, the enterprise develops ethical technology backed by its proprietary EverGuard moderation system.
The organization is seeking a Customer Support Specialist to act as the primary contact for users, ensuring satisfaction and retention. This fully remote position is based in the Philippines and operates on a full-time employment schedule. The role involves managing inquiries, resolving product issues, handling billing requests, and collecting user feedback to enhance the platform experience.
Ideal candidates possess strong communication abilities in English, a problem-solving mindset, and comfort with uncensored model-based products. The compensation package ranges from fifteen thousand to sixteen thousand United States dollars annually, accompanied by flexible contract options, twenty working days of paid time off, health and wellness allowances, and equipment stipends.
Responsibilities
- Manage and resolve customer inquiries via email and other expanding channels on first contact
- Troubleshoot product issues and provide personalized feature explanations to users
- Process subscription and billing matters, including refunds, adhering to company guidelines
- Route technical problems to appropriate teams with detailed notes
- Compose empathetic replies that address specific user questions without relying on generic templates
- Strive to meet key performance metrics regarding customer satisfaction scores, response times, and twenty-four-hour resolutions
- Participate in routine quality assurance reviews and incorporate feedback into daily tasks
- Identify recurring ticket patterns and relay product feedback to the broader team
- Propose new topics for the Help Center to improve user self-service
- Continuously expand product knowledge and customer success capabilities
- Cover assigned shifts across all seven days of the week with designated rest days
Requirements
- Prior background in customer support, community management, or a related function
- Demonstrated troubleshooting and issue resolution skills
- Familiarity with email support systems, ticketing software such as Zendesk or Intercom, and Discord
- Full fluency in the English language
- Goal-oriented work ethic driven by ownership, commitment, and a doer mindset
- Willingness to learn, accept feedback, and remain humble
- Comfort providing support for products utilizing uncensored models and content
Core Skills
Benefits
- Four weeks or twenty working days of paid time off per year
- Monthly health insurance expense allowance of one hundred United States dollars
- Access to unlimited one-on-one sessions with psychologists and lifestyle experts via OpenUp for the employee and up to three family members
- Co-working space budget of up to forty United States dollars per visit for use up to twice a month
- Dedicated learning funds for professional development courses, books, and conferences
- Company-provided laptop and monitor budget up to two hundred fifty United States dollars
- Peripherals budget up to one hundred fifty United States dollars for keyboards, mice, microphones, or headphones
- Premium access to artificial intelligence tools such as ChatGPT, Hugging Face, and Claude Code
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
The position is fully remote and based in the Philippines.
What is the salary range for the Customer Support Specialist?
The salary is between USD 15,000 and 16,000 per year.
What type of contract or employment is offered?
The posting indicates full-time employment with a preference for a B2B contract, though the employer is flexible regarding long-term commitment.
Sample Interview Questions
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