Remote opportunity at
LogicMonitorCustomer Technical Architect
LogicMonitor sells an observability product that it calls an AI-first hybrid platform, covering data center, cloud and edge systems. This full-time Customer Technical Architect position is…
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About This Role
LogicMonitor sells an observability product that it calls an AI-first hybrid platform, covering data center, cloud and edge systems. This full-time Customer Technical Architect position is open to remote staff based in the United States, and it suits a senior technologist who enjoys helping customers get more value from the product. The company reports strong customer satisfaction and holds a Great Place To Work certification. Architects in this role act…
Job Description
LogicMonitor sells an observability product that it calls an AI-first hybrid platform, covering data center, cloud and edge systems. This full-time Customer Technical Architect position is open to remote staff based in the United States, and it suits a senior technologist who enjoys helping customers get more value from the product. The company reports strong customer satisfaction and holds a Great Place To Work certification.
Architects in this role act as technical advisors and evangelists. They help customers, prospects and staff inside the company answer practical questions about applying the platform well, always with each customer's environment and business goals in mind. Part of the job is preparing customers for new features and products before they arrive, and showing how those capabilities fit into their infrastructure.
The architect partners with sales, the customer success group, consulting staff and the product organization. Recurring problems are packaged into shared tooling and reusable frameworks, and requests from customers and prospects are turned into clear, outcome-oriented briefs for product and engineering planning. The person will also help build a technical training program, aiming to shorten onboarding for internal staff and speed up results for customers.
Strong candidates bring a background in IT infrastructure or software engineering, with depth in compute, storage, databases, networking, distributed computing or big data. Clear writing, confident speaking and effective troubleshooting are essential, and occasional travel to run onsite sessions is expected.
Responsibilities
- Advise customers and internal teams on recommended ways to use the product, tailored to their setting and goals
- Run technical enablement so clients learn about upcoming features before they launch
- Coordinate with sales, customer success, services and product groups on joint solutions
- Package customer and prospect feedback into outcome-focused briefs for product and engineering planning
- Contribute to a results-focused technical curriculum alongside the training group
Requirements
- Six or more years working in a comparable technical position
- Deep familiarity with core systems such as servers, storage arrays, database engines, network gear and distributed platforms
- Practical knowledge of virtualization, cloud-native design, containers, monitoring and DevOps methods
- Ability to explain how information and data move through corporate technology environments
- Experience designing and supporting API-driven solutions
- Clear English writing, including technical documentation, and confident presentation skills
- Sharp troubleshooting and quick adaptation to tools you have not used before
- Working knowledge of Linux and Windows administration plus networking, including virtualization platforms, load balancers, web servers, directory services and databases
- Scripting in PowerShell, Groovy or Ruby
- Comfort collaborating with a remote team
- Readiness to travel for on-site training and advocacy work
Qualifications
- University education or demonstrated equivalent experience
- Working knowledge of monitoring and management protocols including WMI, PerfMon, JDBC, SNMP, SMTP and JMX
- Experience with F5 BIG-IP, NetScaler and similar load balancers
Core Skills
Benefits
- Broad health, dental and vision coverage
- Generous parental leave
- Employee Assistance Program and wellness offerings
- 401(k) with an employer match
- Lifestyle Spending Account
- Vacation without a fixed cap
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. The posting places the role with remote staff in the United States, and says employees who travel to a company hub can also use its office space.
What is the base salary?
The posting lists a base range of $114,765 to $135,000 USD and notes that pay also includes a variable component that depends on the role.
Will the company sponsor visas for this role?
The company will consider people who can work full-time in the United States without new sponsorship, but it does not sponsor new employment-based visas that need an initial petition.
When does the application close?
The posting gives an anticipated application close date of 11/23/26.
Sample Interview Questions
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