Remote opportunity at
MixpanelCustomer Value Architect III
Mixpanel seeks a Customer Value Architect III to join its remote team within the revenue organization. As a leading product intelligence and analytics platform trusted by…
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About This Role
Mixpanel seeks a Customer Value Architect III to join its remote team within the revenue organization. As a leading product intelligence and analytics platform trusted by more than 29,000 businesses, Mixpanel helps teams analyze user behavior through a combination of analytics and business-focused artificial intelligence. In this remote position, the advisor will manage a designated portfolio of accounts to connect software investments with measurable business outcomes. The professional will oversee…
Job Description
Mixpanel seeks a Customer Value Architect III to join its remote team within the revenue organization. As a leading product intelligence and analytics platform trusted by more than 29,000 businesses, Mixpanel helps teams analyze user behavior through a combination of analytics and business-focused artificial intelligence. In this remote position, the advisor will manage a designated portfolio of accounts to connect software investments with measurable business outcomes. The professional will oversee complete value plans, direct adoption strategies, and build strong connections with both technical and business stakeholders.
This opportunity is ideal for a relationship-driven advisor who can independently direct projects and extend their influence to support the broader team. Responsibilities include running discovery sessions, partnering with account executives and renewal specialists, hosting enablement workshops, and providing guidance on artificial intelligence maturity within product workflows. Candidates must possess practical experience in customer success, consulting, or supporting business-to-business software accounts, alongside familiarity with advanced technical concepts and artificial intelligence tools.
Responsibilities
- Manage comprehensive value plans for assigned accounts by tying business goals to measured outcomes
- Establish connections with business and technical stakeholders to align software capabilities with customer needs
- Conduct discovery sessions regarding client pain points and translate findings into adoption plans and internal updates
- Collaborate with account executives and renewal counterparts to support expansion and renewal execution
- Host best practice and enablement sessions focused on funnel analysis, retention modeling, and dashboard design
- Track health signals and usage data to lead business reviews and mitigate risks proactively
- Identify underutilized capabilities and provide actionable recommendations to clients
- Handle product questions and triage issues by solving what is possible or routing inquiries to appropriate internal teams
- Assess a customer's artificial intelligence maturity and assist them in building on product data using artificial intelligence surfaces
- Coordinate with go-to-market, product, and engineering teams regarding escalations while sharing effective strategies with colleagues
Requirements
- Possess four to six years of professional experience supporting business-to-business software accounts in customer success, consulting, or related fields
- Demonstrate a history of managing relationships across various stakeholder levels, from technical teams to business partners
- Show the ability to communicate technical concepts, metrics, and data models to non-technical audiences
- Have experience framing product usage into clear narratives about return on investment and customer outcomes
- Demonstrate comfort building and executing adoption plans linked to broader client goals
- Bring hands-on familiarity with artificial intelligence or agentic tooling beyond basic use, such as large language model copilots or model context protocol workflows
- Display a collaborative working style alongside good judgment for prioritizing account needs
Qualifications
- Background in data-driven product development, growth, or product analytics
- Previous experience working in a technical advisory or professional services capacity
- Familiarity with event tracking, analytics instrumentation, or data tooling
Core Skills
Benefits
- Comprehensive medical, dental, and vision care
- Mental wellness benefit
- Generous vacation policy and company holidays
- Enhanced parental leave
- Volunteer time off
- Pre-tax benefits including wellness benefits, holiday breaks, and 401(k) for United States employees
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the headquarters is remote, US, and lists the role as remote.
What is the employment type for this role?
The position is full-time.
What salary is offered for this role?
The salary is not stated in the job posting.
How many years of experience are required?
Candidates must have four to six years of experience in customer success, consulting, or a related field supporting business-to-business software accounts.
Sample Interview Questions
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