Remote opportunity at
CoLabCustomer Value Manager - Europe
CoLab is seeking a Customer Value Manager to join its team and help global engineering organizations transform how they design, review, and release products. CoLab builds…
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About This Role
CoLab is seeking a Customer Value Manager to join its team and help global engineering organizations transform how they design, review, and release products. CoLab builds AI-powered collaboration software used by manufacturers such as Bombardier, GE Appliances, and Triumph Motorcycles to streamline engineering reviews, eliminate rework, and bring products to market faster. In this role, you will lead customer adoption and ensure that large, complex global accounts realize measurable business…
Job Description
CoLab is seeking a Customer Value Manager to join its team and help global engineering organizations transform how they design, review, and release products. CoLab builds AI-powered collaboration software used by manufacturers such as Bombardier, GE Appliances, and Triumph Motorcycles to streamline engineering reviews, eliminate rework, and bring products to market faster. In this role, you will lead customer adoption and ensure that large, complex global accounts realize measurable business value from the platform. You will engage with clients before deals close, participate in kick-offs, and build comprehensive Customer Value Plans aligned with each client's unique objectives and technical workflows. This position involves serving as a product expert, consulting on engineering collaboration processes, conducting training sessions, driving change management, and analyzing usage data to prove business impact. Additionally, you will lead Quarterly Partnership Reviews for executive sponsors, own gross revenue retention and renewals, and collaborate closely with sales and technical teams. This role is well-suited for practicing engineers or technical project managers who want to leverage their industry expertise to guide enterprise transformation. Candidates must be willing to travel up to 25 percent of the time for on-site customer visits and attend team weeks twice a year at the company headquarters in St. John’s, Newfoundland.
Responsibilities
- Join customer deals before they close to establish readiness requirements, baseline value metrics, and onboarding plans
- Build and execute customized Customer Value Plans that connect client objectives and workflows to CoLab
- Maintain deep expertise in the product technology, use cases, and emerging features
- Consult on customer engineering workflows and manage platform configuration to drive sustained adoption
- Deliver training sessions for engineers and stakeholders and guide organizational change management
- Analyze usage data and gather internal customer metrics to quantify business impact and value
- Lead the strategy and presentation for Quarterly Partnership Reviews alongside account teams and executive sponsors
- Coordinate internal resources including technical experts and sales representatives without direct authority
- Identify and escalate potential account risks early while executing corrective action plans
- Manage gross revenue retention, renewals, forecasting, commercial negotiation, and contract signatures
Requirements
- Minimum of seven years of experience in Customer Success, Strategic Consulting, or Enterprise Account Management
- Degree in engineering or equivalent hands-on experience as a practicing engineer in a product development environment
- Working knowledge of the full product development lifecycle from decomposition and design to verification and validation
- Proven background driving enterprise transformation and value realization across global Fortune 1000 accounts
- Experience with customer journey orchestration and success planning in high-ACV SaaS environments
- Track record of partnering with sales to shape and execute multi-threaded expansion strategies
- Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts
- Strong executive presence and communication skills with the ability to engage engineering leads and executive sponsors
- Willingness to travel up to 25 percent of the time for on-site customer meetings
Qualifications
- Hands-on experience with PLM tools such as Windchill or Teamcenter
- Experience with CAD tools such as Creo, NX, or SolidWorks
- Formal change management training or certification such as Prosci
- Familiarity with land-and-expand SaaS operational models
- Background in vertical SaaS sectors such as construction technology, industrial IoT, or logistics
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The posting states that the position is full-time.
What is the location or remote policy for this role?
The job is listed with a remote location. However, the posting notes that Customer Value Managers are expected to travel on-site for customer visits at least 25 percent of the time and attend team weeks twice a year at the company headquarters in St. John’s, Newfoundland.
What salary does CoLab offer for this position?
The job posting does not specify a salary.
What background is required to apply?
Candidates must have an engineering degree or equivalent hands-on experience as a practicing engineer in a product development environment, along with at least seven years of experience in Customer Success, Strategic Consulting, or Enterprise Account Management.
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