Remote opportunity at
RoadieCX Content Specialist
Roadie, an enterprise operating as a UPS company, provides a logistics and delivery platform that serves commercial clients across the United States. The organization connects a…
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About This Role
Roadie, an enterprise operating as a UPS company, provides a logistics and delivery platform that serves commercial clients across the United States. The organization connects a vast network of independent drivers with businesses needing local same-day shipping, large item transport, and distribution center fulfillment solutions. To support this nationwide operation, the company is hiring a remote CX Content Specialist on a full-time basis. This position suits professionals who excel at…
Job Description
Roadie, an enterprise operating as a UPS company, provides a logistics and delivery platform that serves commercial clients across the United States. The organization connects a vast network of independent drivers with businesses needing local same-day shipping, large item transport, and distribution center fulfillment solutions. To support this nationwide operation, the company is hiring a remote CX Content Specialist on a full-time basis.
This position suits professionals who excel at translating complex operational workflows into clear, searchable, and accessible guides. The person in this role will build, organize, and update both internal and external documentation to empower the customer experience team, business clients, and independent drivers. By maintaining accurate knowledge bases and collaborating with cross-functional departments, the chosen specialist ensures that brand communication remains consistent and precise across all touchpoints.
Day-to-day work involves reviewing and improving Salesforce content, handling incoming editorial requests, and developing standardized messaging macros. The ideal candidate can independently manage multiple deliverables while maintaining alignment with key performance indicators and partnering with marketing, product, legal, and enablement groups.
Responsibilities
- Author and update customer experience content that matches company tone and supports customer self-service
- Audit external and internal Salesforce repositories regularly to find gaps and maintain accuracy
- Convert process maps and operational workflows from operations specialists into easy-to-read guides
- Coordinate with product and marketing staff to keep customer support teams updated on new features and campaigns
- Obtain required approvals from legal professionals for any public-facing materials
- Organize and rank content requests by urgency, scope, and deadlines
- Meet delivery performance targets established by the Content and Instructional Design Manager
- Build and maintain communication macros to standardize customer interactions
- Manage internal messaging across channels for customer experience teams
- Improve knowledge base search capabilities using modern Salesforce features
- Report help center metrics and content initiatives to leadership
Requirements
- Minimum of two years of professional experience in content development or technical writing
- Familiarity with content management systems and knowledge base platforms
- Authorized to work for any employer in the United States without visa sponsorship
- Ability to work independently as a self-starter
Qualifications
- Bachelor degree in technical writing, communication, English, or a related academic discipline
- Prior working experience with Salesforce
Core Skills
Benefits
- Competitive total rewards package
- Fully company-paid health insurance for the employee
- Retirement plan with company matching contributions
- Tuition support and direct student loan repayment assistance
- Unlimited paid time off
- Inclusive family leave policy covering all new parents
- Paid wellness days in addition to standard company holidays
- Monthly work-from-home stipend
- Paid sabbatical leave for tenured employees
- Necessary hardware and technology provided for work
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role operates within a remote-first environment.
What is the employment type?
This is a full-time position.
Does the posting list the salary range?
No, the job posting does not specify the salary for this position.
Is visa sponsorship available?
No, this role is not eligible for visa sponsorship, and applicants must be authorized to work for any U.S. employer.
What educational background is required?
The posting specifies a bachelor degree in English, communication, technical writing, or a related field as a qualification.
Sample Interview Questions
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