Opportunity at
Who Gives A CrapCX Data Analytics and Insights Lead
Who Gives A Crap produces eco-friendly consumer goods and dedicates half of its profits to funding sanitation and clean water initiatives worldwide. Operating across multiple international…
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About This Role
Who Gives A Crap produces eco-friendly consumer goods and dedicates half of its profits to funding sanitation and clean water initiatives worldwide. Operating across multiple international hubs with a team exceeding 200 staff, the enterprise has channeled over $18 million AUD into global sanitation projects and targets a tenfold increase in annual donations. As the CX Data Analytics and Insights Lead, the incoming professional will join the Customer Experience division…
Job Description
Who Gives A Crap produces eco-friendly consumer goods and dedicates half of its profits to funding sanitation and clean water initiatives worldwide. Operating across multiple international hubs with a team exceeding 200 staff, the enterprise has channeled over $18 million AUD into global sanitation projects and targets a tenfold increase in annual donations.
As the CX Data Analytics and Insights Lead, the incoming professional will join the Customer Experience division to translate raw customer metrics into actionable strategies. This position involves shaping the Voice of Customer program, evaluating artificial intelligence technologies for reporting pipelines, standardizing data scorecards, and establishing robust governance frameworks. The ideal candidate blends technical proficiency in analytics with strong leadership and change management capabilities, serving as a coach and strategic partner to frontline teams.
Responsibilities
- Collaborate across departments to design the Customer Voice Program and set measurable data goals
- Manage incoming data requests and build scorecards to maintain metric accuracy
- Integrate smart technology and artificial intelligence tools into reporting workflows
- Work alongside Customer Experience leads to align change management metrics with broader business reporting
- Establish governance procedures and searchable insight libraries for future business strategies
Requirements
- Experience transforming raw customer feedback and data into actionable insights
- Proficiency with data analysis tools, dashboard building, and metric interpretation
- Background in project management and establishing compliance guardrails or data frameworks
- Strong communication skills to explain complex datasets to non-technical stakeholders
Core Skills
Benefits
- Competitive, market-informed salary structures
- Support toward global healthcare coverage
- Generous paid leave policies
- Tailored learning and development opportunities
- Free toilet paper
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The source posting specifies that this is a full-time role.
Is the role remote, hybrid, or on-site?
The posting states that the remote status for this role is on-site.
What salary is offered for the CX Data Analytics and Insights Lead?
The specific salary is not stated in the job posting, though the company offers competitive, market-informed compensation.
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