Remote opportunity at
Who Gives A CrapCX Technology Lead
Who Gives A Crap operates as an environmentally conscious business producing sustainable goods and donating half of its profits to global sanitation and clean water initiatives.…
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About This Role
Who Gives A Crap operates as an environmentally conscious business producing sustainable goods and donating half of its profits to global sanitation and clean water initiatives. The organization employs over 200 staff members across multiple global hubs including the US, UK, Australia, the Philippines, China, and Europe, with a long-term goal of significantly expanding its annual donations. The enterprise currently seeks a remote CX Technology Lead to direct the infrastructure…
Job Description
Who Gives A Crap operates as an environmentally conscious business producing sustainable goods and donating half of its profits to global sanitation and clean water initiatives. The organization employs over 200 staff members across multiple global hubs including the US, UK, Australia, the Philippines, China, and Europe, with a long-term goal of significantly expanding its annual donations. The enterprise currently seeks a remote CX Technology Lead to direct the infrastructure behind customer experience operations.
This position requires managing the roadmap for various customer experience software platforms, developing automated workflows powered by artificial intelligence, collaborating with information technology and digital product divisions, and supervising a direct report. Candidates must possess independent leadership capabilities, technical proficiency across customer experience systems, and a strong commitment to environmental and social impact goals.
Responsibilities
- Manage the technological roadmap for the customer experience software stack
- Determine which tools remain, are removed, or get replaced
- Build automations and AI-powered workflows to reduce routine tasks for the customer experience team
- Partner with information technology and digital product departments to implement new tools
- Supervise and mentor one direct report
- Evaluate vendor renewals and propose cost-effective alternatives
Requirements
- Experience leading a team independently
- Familiarity with customer experience platforms such as Zendesk, Sprout, Zapier, or Kodif
- Ability to evaluate software alternatives and make configuration decisions without writing code
- Confidence in utilizing artificial intelligence tools for practical automation and workflows
Core Skills
Benefits
- Competitive and market-informed pay
- Meaningful support toward global healthcare
- Generous paid leave
- Tailored learning and development opportunities
- Free toilet paper
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly indicates that this role is remote.
What is the employment type for this role?
The posting specifies full-time employment.
What salary does the position offer?
The posting does not specify a concrete salary, noting only that compensation is competitive and market-informed.
What experience is required for the CX Technology Lead role?
Candidates must have prior experience leading a team, practical familiarity with customer experience tools like Zendesk, Sprout, or Zapier, and confidence in utilizing artificial intelligence for workflow automation.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.