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MCA ConnectD365 CE Senior Functional Consultant
MCA Connect is seeking a remote D365 CE Senior Functional Consultant to join its customer engagement practice on a full-time basis. Established in 2002, the firm…
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About This Role
MCA Connect is seeking a remote D365 CE Senior Functional Consultant to join its customer engagement practice on a full-time basis. Established in 2002, the firm operates as a major US-based solution partner specializing in Microsoft Business Applications, Azure Data and AI, and Digital and App Innovation, primarily serving manufacturing, distribution, and energy enterprises. In this role, the consultant will gather business requirements, document processes, configure Dynamics 365 CE and…
Job Description
MCA Connect is seeking a remote D365 CE Senior Functional Consultant to join its customer engagement practice on a full-time basis. Established in 2002, the firm operates as a major US-based solution partner specializing in Microsoft Business Applications, Azure Data and AI, and Digital and App Innovation, primarily serving manufacturing, distribution, and energy enterprises.
In this role, the consultant will gather business requirements, document processes, configure Dynamics 365 CE and Power Platform features, and guide clients through adoption. Senior-level team members take ownership of designated project workstreams with minimal supervision while providing mentorship to junior colleagues.
The position is suited for professionals with a solid background in CRM implementations who excel at bridging business needs with technical solutions. The compensation ranges from $90,000 to $160,000 annually, accompanied by supplemental compensation of up to $30,000 and a comprehensive benefits package featuring unlimited paid time off and home office stipends.
Responsibilities
- Engage in discovery and design workshops to document business needs, current processes, future requirements, user stories, and acceptance criteria
- Set up Dynamics 365 CE and Power Platform components including model-driven apps, forms, views, dashboards, business process flows, and security roles
- Deliver functional support across Sales, Customer Service, Field Service, and Customer Insights capabilities
- Develop functional specifications, configuration workbooks, process flows, test scripts, and user training documentation
- Maintain tracking from initial discovery notes through user stories, testing outcomes, and adoption materials
- Participate in agile sprint events, customer review sessions, user acceptance testing, defect management, and go-live deployment support
- Collaborate with technical teams regarding data migration, system integrations, reporting, and custom extensions
- Advise clients on out-of-the-box functionality versus customization while flagging potential risks early
- Stay informed on Microsoft Copilot, Power BI, and embedded intelligence features to boost productivity
Requirements
- At least four years of hands-on experience implementing or supporting Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, or similar CRM platforms
- Working familiarity with Dataverse, model-driven apps, Power Automate, basic reporting, Microsoft 365 integration, and security concepts
- Demonstrated ability to produce clear documentation, manage assigned tasks independently, and communicate effectively with clients
- Familiarity with agile delivery methods, user stories, acceptance criteria, testing, and change management principles
Qualifications
- PL-200 certification
- MB-280, MB-230, MB-240, or relevant Customer Engagement module certifications
Core Skills
Benefits
- Unlimited paid time off
- 401(k) plan with company matching contributions
- Monthly stipend for home office expenses
- Subsidized medical, dental, and vision insurance coverage
- Health savings and flexible spending accounts
- Company-paid life and disability insurance
- Support for training, certifications, and continuing education
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the location as remote.
What is the salary range for this role?
The annual base salary ranges from $90,000 to $160,000, plus supplemental compensation of up to $30,000.
What level of experience is required?
Candidates must have at least four years of experience implementing or supporting Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
What type of employment is this?
This is a full-time position.
Sample Interview Questions
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