Remote opportunity at
MCA ConnectD365 Project Manager, Managed Services
MCA Connect seeks a remote D365 Project Manager for a Managed Services role involving a blended portfolio of work. The position requires managing live Dynamics 365…
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About This Role
MCA Connect seeks a remote D365 Project Manager for a Managed Services role involving a blended portfolio of work. The position requires managing live Dynamics 365 client support queues, discrete feature enhancements, and full life-cycle implementation projects simultaneously. The successful candidate will navigate between ongoing service delivery and structured project work while protecting resources across competing commitments. Supported by a delivery team of solution architects, technical and functional consultants, and…
Job Description
MCA Connect seeks a remote D365 Project Manager for a Managed Services role involving a blended portfolio of work. The position requires managing live Dynamics 365 client support queues, discrete feature enhancements, and full life-cycle implementation projects simultaneously. The successful candidate will navigate between ongoing service delivery and structured project work while protecting resources across competing commitments. Supported by a delivery team of solution architects, technical and functional consultants, and developers, this professional will own project plans, deliverables, client relationships, and account health.
This role suits an assertive, proactive, and relationship-oriented project manager with strong business acumen and organization skills. While primary duties center on project management, the person may occasionally support sales, marketing, implementation tasks, and general administration. MCA Connect provides strategic investments for clients, making successful execution and ongoing support crucial responsibilities. The position involves working from a home-based office with an expected travel requirement of up to fifty percent.
Responsibilities
- Manage multiple concurrent client engagements while owning project deliverables, scope, and expectations
- Develop and maintain project plans, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans
- Triage, prioritize, assign, and manage service desk tickets for live support clients
- Monitor contract consumption, address over-consumption early, and drive conversations regarding contract changes
- Qualify incoming enhancement requests and coordinate estimation with solution architects and consultants
- Direct full life-cycle Dynamics 365 implementations across diagnosis, analysis, design, development, deployment, and operation phases
- Lead client steering committee meetings and manage formal scope changes through change control procedures
Requirements
- Minimum of four years of experience directly managing software implementation deployments
- Demonstrated experience managing both project-based delivery and ongoing managed services support
- Experience with IT implementation methodologies across all project phases
- Ability to manage competing priorities across multiple concurrent clients
- Comfort with budgets, forecasts, and contract terms
- Ability to travel up to 50 percent of the time
Qualifications
- Experience with Microsoft Dynamics 365 Finance and Operations or Customer Engagement
- Understanding of industry-standard business process areas
- One or more full life-cycle Microsoft Dynamics implementations delivered end to end
- Experience working with the wider Microsoft platform of technologies
- ERP implementation lead experience in the manufacturing industry
- Experience with service management practices including ITIL-aligned incident, problem, and change management
- PMI certification
- Microsoft certification on the Dynamics 365 platform
- Bachelor's degree or equivalent combination of education and experience
Core Skills
Benefits
- Supplemental compensation bonus plan paid quarterly
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
This position is virtual and based out of a home office, with up to 50 percent travel required.
What is the salary for this position?
The salary ranges from $105,000 to $160,000 per year, plus a supplemental compensation bonus plan paid quarterly.
What types of work will the project manager handle?
The role carries a blended portfolio that includes managing live Dynamics 365 client support queues, discrete enhancement projects, and full life-cycle implementations.
Are AI tools used in the hiring process?
MCA Connect may use artificial intelligence tools to support parts of the hiring process such as reviewing applications or analyzing resumes, but final hiring decisions are made by humans.
Sample Interview Questions
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