Remote opportunity at
AutoFiDealer Partner Support Specialist - Level 1 (United States)
AutoFi, a provider of digital commerce technology for automotive sales and finance, is hiring a remote Dealer Partner Support Specialist - Level 1 in the United…
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About This Role
AutoFi, a provider of digital commerce technology for automotive sales and finance, is hiring a remote Dealer Partner Support Specialist - Level 1 in the United States. The organization builds platforms that transition the car-buying process from offline to online. This role reports to the Manager, Partner Support Services and functions as an initial point of contact for dealership partners following implementation. The person in this position manages program configurations,…
Job Description
AutoFi, a provider of digital commerce technology for automotive sales and finance, is hiring a remote Dealer Partner Support Specialist - Level 1 in the United States. The organization builds platforms that transition the car-buying process from offline to online. This role reports to the Manager, Partner Support Services and functions as an initial point of contact for dealership partners following implementation.
The person in this position manages program configurations, addresses partner inquiries, troubleshoots functional issues, and coordinates with internal departments and outside vendors. Responsibilities involve handling a concurrent case load of 20 to 30 requests, adjusting settings using tools like JSON, XML, CSS, and Regex, and ensuring proper system functionality. Ideal candidates possess strong customer service capabilities, problem-solving skills, and attention to detail. The position requires taking on occasional evening and weekend hours, including at least one Saturday per month, to accommodate dealership operating hours.
AutoFi provides full training along with a comprehensive total rewards offering. Equal opportunity guidelines apply to all applicants regardless of protected status under applicable laws.
Responsibilities
- Participate in a collaborative team environment centered on knowledge sharing and open communication.
- Learn the AutoFi product suite and integration features to provide configuration recommendations to dealer partners.
- Serve as a main contact for dealers by answering questions, solving problems, and meeting service level agreements.
- Update and manage dealer partner program settings, integrations, and features using JSON, XML, CSS, and Regex.
- Check completed configuration work independently to verify accuracy and proper function before closing requests.
- Investigate functional and integration problems initially to identify root causes and escalate complex issues.
- Work alongside internal teams like product, engineering, and account management, plus external vendors.
- Monitor partner programs continuously to spot functional gaps, anomalies, and performance opportunities.
- Handle a concurrent workload of 20 to 30 assigned requests through phone, text, and email while maintaining accurate case notes.
- Contribute to support process improvements and standard documentation by identifying recurring issues.
- Answer first-line questions across the partner network via phone, chat, and email using AI-assisted tools.
- Take part in scheduled after-hours support shifts, requiring a minimum of one Saturday monthly.
Requirements
- Possess two to three years of experience in customer support, technical support, account management, or another customer-facing job, preferably in a SaaS setting.
- Demonstrate high attention to detail with the ability to execute, check, and document tasks accurately.
- Apply analytical and critical thinking skills to investigate problems independently and decide when to escalate.
- Communicate clearly in written and verbal formats to explain technical topics and handle challenging customer situations.
- Manage time and organization effectively to prioritize multiple requests and meet expected service levels.
- Show technical aptitude and comfort operating with software configurations, system settings, integrated applications, and AI agents.
- Approach problem-solving proactively and independently while collaborating across teams.
- Maintain the flexibility to work scheduled evening and weekend shifts, including at least one Saturday per month.
Qualifications
- Familiarity with automotive dealership operations, business structures, and staff responsibilities.
- Working knowledge of APIs, JSON, XML, HTML, CSS, and Regex.
- Experience using CRM, case management, and API troubleshooting tools such as Salesforce, Jira, or Postman.
- Prior use of AI-assisted tools to enhance productivity, troubleshooting, or customer support workflows.
Core Skills
Benefits
- Full training provided
- Competitive total rewards package and pay
- Medical, dental, and vision coverage with 100% premium paid for employees and 50% or more for dependents
- Flexible work hours
- Remote work environment
- Growth opportunities within the company culture
- Wellness and cultural initiatives such as fitness challenges and virtual events
- Up to 1,000 dollars per year for professional development
- Stock options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly indicates a remote environment.
What is the salary range for this role?
The salary ranges from $67,000 to $72,000 per year, accompanied by a $2,000 annual performance bonus.
What are the working hours or schedule requirements?
The role requires managing concurrent requests and participating in scheduled evening and weekend coverage, which includes a minimum of one Saturday per month to accommodate dealership operating hours.
How can I apply for this job?
The provided source text does not specify application instructions.
Sample Interview Questions
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