Opportunity at
JumiaDefective Team Leader - Jumia (Full Time)
Jumia, a prominent pan-African e-commerce enterprise operating a marketplace alongside proprietary logistics and fintech platforms, is seeking a Defective Team Leader to join its team on…
Career Tools
About This Role
Jumia, a prominent pan-African e-commerce enterprise operating a marketplace alongside proprietary logistics and fintech platforms, is seeking a Defective Team Leader to join its team on a full-time basis. Jumia utilizes technology to deliver innovative online services to consumers while assisting businesses with customer reach, supported by a workforce exceeding 3,000 employees and a listing on the New York Stock Exchange. In this on-site role, the selected candidate will oversee…
Job Description
Jumia, a prominent pan-African e-commerce enterprise operating a marketplace alongside proprietary logistics and fintech platforms, is seeking a Defective Team Leader to join its team on a full-time basis. Jumia utilizes technology to deliver innovative online services to consumers while assisting businesses with customer reach, supported by a workforce exceeding 3,000 employees and a listing on the New York Stock Exchange.
In this on-site role, the selected candidate will oversee customer returns processing, evaluate product claims, and manage inventory movement within the defective warehouse. Responsibilities include conducting quality and defect checks, maintaining precise stock records, processing packages into the system, and monitoring items to prevent inventory losses. The position also involves managing warehouse team performance through training and appraisals, suggesting operational improvements, and escalating discrepancies to senior management.
This position suits professionals with a background in fast-moving consumer goods, warehouse management, or order management who possess strong attention to detail and interpersonal abilities. Candidates must be willing to work overtime when mutually agreed upon and hold the required National Youth Service Corps certification or exemption letter.
Responsibilities
- Supervise receiving, reconciliation, and inventory management inside the defective warehouse
- Perform quality and defect checks on items to verify customer claims and categorize damage
- Keep precise and current inventory records for defective warehouse stock
- Log defective packages into the warehouse system on schedule
- Monitor processes to prevent inventory losses and track items in storage
- Manage the physical storage and queue of items arriving at or leaving the warehouse
- Conduct staff performance appraisals and train the team on inventory workflows
- Propose operational updates to enhance warehouse efficiency and inventory precision
- Escalate inventory discrepancies and operational problems to senior management promptly
Requirements
- Proficiency in Microsoft Office applications including Excel, PowerPoint, Word, Email, and Internet
- Proficiency in Google Office Suite including Drive, Sheets, Docs, and Gmail
- Demonstrated experience in warehouse management, FMCG, or order management
- Experience in quality assessment and control management
- Ability to work under pressure, meet strict deadlines, and remain performance-driven
- Strong attention to detail with a high level of accuracy and precision
- Possession of an NYSC certificate or a valid exemption letter
- Willingness to work overtime occasionally as mutually agreed
Qualifications
- Bachelor degree in Logistics, Supply Chain, or another suitable field
- Prior experience managing an aftersales process within e-commerce or FMCG
Core Skills
Benefits
- Experience in an entrepreneurial and structured working environment
- Opportunity to impact the growth of the African e-commerce sector
- Collaboration with a professional and dynamic team
- Personal and professional growth aimed at developing future leaders
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the Defective Team Leader?
This position is full-time.
Where is the job located?
The specific location is not stated in the job posting.
What education is required for this role?
Applicants must hold a Bachelor degree in Logistics, Supply Chain, or another good degree.
What certification is mandatory to apply?
Candidates must have an NYSC certificate or possess a valid exemption letter.
Is salary information provided in the posting?
The salary details are not specified in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
