Remote opportunity at
GHX IndiaDelivery Manager I
Global Healthcare Exchange (GHX) is seeking a Delivery Manager I to join its remote team. In this full-time position, the professional will serve as the primary…
Career Tools
About This Role
Global Healthcare Exchange (GHX) is seeking a Delivery Manager I to join its remote team. In this full-time position, the professional will serve as the primary contact for an assigned account base, driving the adoption and utilization of Managed Services products. The employer is a healthcare business and data automation company that provides cloud-based supply chain technology, analytics, and services to help organizations improve operational efficiency and patient care. This…
Job Description
Global Healthcare Exchange (GHX) is seeking a Delivery Manager I to join its remote team. In this full-time position, the professional will serve as the primary contact for an assigned account base, driving the adoption and utilization of Managed Services products. The employer is a healthcare business and data automation company that provides cloud-based supply chain technology, analytics, and services to help organizations improve operational efficiency and patient care.
This role focuses on cultivating client relationships, ensuring customer retention, managing implementation projects, and guiding clients through the entire service lifecycle. The ideal candidate possesses a strong background in customer service, project management, and technology applications, along with an ability to work independently. Candidates must be available to work Monday through Friday from 8:00 AM to 5:00 Eastern Time Zone and be willing to travel up to twenty percent of the time. Compensation ranges from USD 24 to 29 per hour, supplemented by a comprehensive benefits package.
Responsibilities
- Manage and cultivate customer relationships within an assigned account base to ensure retention and service excellence
- Provide support to clients and internal colleagues via phone, email, and on-site visits regarding product escalations and issues
- Host webinars and training sessions for Managed Services clients and internal personnel
- Develop campaigns to re-engage customers and elevate key performance indicators
- Lead the implementation of managed services solutions for new clients while collaborating with cross-functional teams
- Create and utilize presentation materials for client meetings conducted on-site or via WebEx
- Mentor team members and refine operational processes and resource materials
- Collaborate with Customer Success Managers, Sales, and Solutions Delivery teams to oversee implementation phases and spot sales opportunities
Requirements
- Proficiency in Microsoft Office applications and internet navigation
- Ability to execute projects and tasks with minimal direction
- Capacity to collaborate effectively with cross-functional teams and various personnel levels
- Strong analytical, detail-oriented, and project management capabilities
- Demonstrated leadership, problem-solving, and customer service skills
- High level of accountability, integrity, and strong communication skills
- Familiarity with Salesforce or comparable CRM software
- Prior experience hosting webinars and conducting training
Qualifications
- Bachelor’s Degree or one year of related healthcare experience
- Working knowledge of Microsoft Excel, Word, and PowerPoint
- Experience in project management, customer success, training, or customer service
- Background working in a team-oriented setting as a lead resource
Core Skills
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401k matching
- Paid time off
- Education reimbursement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, the posting indicates that this is a remote role.
What is the salary range for the Delivery Manager I role?
The hourly compensation is estimated between USD 24 and 29 per hour, depending on qualifications, skills, and competencies.
What are the required working hours?
The candidate must be able and willing to work Monday through Friday from 8:00 AM to 5:00 PM Eastern Time Zone.
Is travel required for this job?
Yes, travel may be required for approximately twenty percent of the time.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.