Remote opportunity at
GHX IndiaDelivery Manager II - EMS
Global Healthcare Exchange (GHX) is seeking a Delivery Manager II - EMS to join the team on a remote basis. In this role, the professional will…
Career Tools
About This Role
Global Healthcare Exchange (GHX) is seeking a Delivery Manager II - EMS to join the team on a remote basis. In this role, the professional will deliver customer service to internal and external clients, managing relationships to boost product utilization, retention, and satisfaction for Managed Services. GHX is a cloud-based supply chain technology exchange company that empowers healthcare providers, manufacturers, and distributors to automate business processes, improve efficiency, and reduce…
Job Description
Global Healthcare Exchange (GHX) is seeking a Delivery Manager II - EMS to join the team on a remote basis. In this role, the professional will deliver customer service to internal and external clients, managing relationships to boost product utilization, retention, and satisfaction for Managed Services. GHX is a cloud-based supply chain technology exchange company that empowers healthcare providers, manufacturers, and distributors to automate business processes, improve efficiency, and reduce healthcare delivery costs.
This position involves supporting clients through email, phone, and on-site visits, tracking customer metrics, executing re-engagement campaigns, and guiding managed services rollouts for new clients. The ideal candidate possesses strong leadership, problem-solving, and communication abilities, alongside expertise in project and time management. Responsibilities also include mentoring colleagues, overseeing implementation phases alongside cross-functional teams, resolving technical issues, and coordinating launch schedules. Travel of approximately 20 percent may be required.
The compensation for this position ranges from USD 32.21 to USD 43.26 per hour. GHX offers a comprehensive total rewards package that includes health, dental, and vision insurance, life and accident coverage, 401(k) matching, paid time off, and education assistance.
Responsibilities
- Manage customer relationships to drive utilization of Provider Managed Services products
- Deliver support to clients and coworkers via phone, email, and on-site visits for escalations and product inquiries
- Track predetermined quality metrics and implement corrective resolutions when performance falls below acceptable benchmarks
- Design and execute campaigns aimed at re-engaging customers and improving key performance indicators
- Lead the implementation of managed services solutions for incoming customers while collaborating with cross-functional departments
- Create and utilize presentation materials for customer meetings conducted via WebEx or on site
- Mentor team members on daily duties and refine internal processes and resources
- Collaborate closely with Customer Success Managers, Enterprise Solutions Executives, and Sales to oversee implementation and identify potential sales opportunities
- Coordinate launch schedules and ensure staffing demands are fulfilled for assigned product offerings
- Identify improvement opportunities for system enhancements to benefit department offerings
Requirements
- Internet savvy and computer literacy with proficiency in Microsoft Office applications
- Ability to act independently to determine procedures for new or special assignments
- Strong accountability, integrity, analytical capabilities, and attention to detail
- Demonstrated ability to solve customer problems, overcome obstacles, and meet deadlines
- Excellent verbal and written communication skills with professional phone presence
- Account management or relatable professional experience
Qualifications
- Bachelor's degree or two years of relatable healthcare experience
- Working knowledge of Microsoft Office Suite, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
- Experience in project management, customer success, training, and/or customer service
- Experience operating within a team-oriented environment as a lead resource
Core Skills
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401(k) matching
- Paid time off
- Education reimbursement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting indicates that the role is remote, though travel of approximately 20 percent may be required.
What is the hourly salary range for this role?
The base hourly compensation ranges from $32.21 to $43.26, depending on factors such as qualifications, skills, and competencies.
What are the core educational or experience requirements?
Candidates must possess either a bachelor's degree or two years of relatable healthcare experience, along with account management or relatable background and computer literacy.
How can I apply for this position?
The provided job posting does not specify application instructions.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.