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HightouchDeployment Architect - Email & SMS / Messaging
Headquarters: Remote (North America) About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance…
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About this role
Deployment Architect - Email & SMS / Messaging at Hightouch is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. The listed pay is USD 140,000 - 180,000/yr. It was posted on Sep 30, 2026. This listing is paused and not taking applications at the moment.
Job Description
Headquarters: Remote (North America)
About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
What You’ll Do
- Own the end-to-end deployment and migration for enterprise Email/SMS customers, from technical discovery through successful production launch
- Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configuration
- Assess customers’ existing ESP and messaging infrastructure and develop migration plans that manage dependencies, mitigate risk, and accelerate time-to-value
- Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readiness
- Lead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and identification of carrier, regulatory, and provisioning dependencies
- Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and overall deliverability readiness
- Act as a trusted technical advisor to customers, proactively identifying architectural decisions, risks, and blockers throughout the deployment
- Partner with Product and Engineering to resolve implementation blockers and bring customer feedback and product gaps back into the organization
- Build repeatable frameworks, documentation, tooling, and best practices that make enterprise deployments more efficient and scalable
What We’re Looking For
- 5–10 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical role
- Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms
- Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture
- Strong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messaging
- Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements
- Proven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies
- Strong technical project management, communication, and facilitation skills, with the ability to drive multiple implementations and guide technical decision-making
- Experience developing implementation processes and frameworks that scale as a product and organization grow
- Experience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a strong plus
- Bachelor’s degree or equivalent practical experience
The salary range for this position is $140,000-$180,000 USD per year, which is location-independent in accordance with our remote-first policy. We also offer meaningful equity compensation
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
To apply: https://weworkremotely.com/remote-jobs/hightouch-deployment-architect-email-sms-messaging
Responsibilities
- <ul><li>Manage complete deployment and migration cycles for enterprise email and SMS clients, handling everything from discovery to production launch.</li><li>Conduct workshops to translate customer goals into robust messaging architectures covering APIs, integrations, and channel setups.</li><li>Evaluate legacy ESP environments and formulate migration roadmaps that reduce risk and speed up time-to-value.</li><li>Direct cross-functional cutovers, testing, validation, and general launch readiness alongside business and technical stakeholders.</li><li>Handle SMS onboarding tasks such as sender registration, consent flows, and adherence to carrier policies.</li><li>Collaborate closely with Deliverability Specialists to optimize authentication, domain strategy, and reputation management.</li><li>Serve as a primary technical consultant, flagging architectural risks and unblocking roadblocks.</li><li>Bridge the gap between customers and internal engineering teams by relaying vital product feedback.</li><li>Create scalable documentation, templates, and frameworks to streamline future enterprise onboarding.</li></ul>
Requirements
- <ul><li>Accumulate 5 to 10 years of background in technical consulting, professional services, or solutions architecture.</li><li>Demonstrate hands-on experience moving or setting up enterprise-level messaging, email, or marketing automation solutions.</li><li>Possess a solid technical grasp of APIs, webhooks, data pipelines, and security authentication protocols.</li><li>Understand core messaging concepts including sending IPs, subscriber databases, consent structures, and channel types.</li><li>Familiarity with SMS compliance, 10DLC registration, and telecommunication carrier guidelines.</li><li>Track record of orchestrating complex enterprise technical deployments with multiple stakeholders.</li><li>Exceptional project management and communication capabilities to steer strategic choices.</li><li>Aptitude for establishing scalable implementation frameworks within fast-growing organizations.</li><li>Familiarity with tools like Braze, Iterable, Salesforce Marketing Cloud, Attentive, or Twilio is highly advantageous.</li><li>Hold a Bachelor's degree or possess equivalent practical work experience.</li></ul>
Qualifications
- 5-10 years of experience in technical implementation, solutions architecture, or professional services with enterprise marketing and messaging platforms.
Core Skills
Benefits
- <ul><li>Competitive remote salary ranging from $140,000 to $180,000 USD per year.</li><li>Meaningful equity compensation packages.</li><li>Remote-first work environment across North America.</li></ul>
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