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Manila RecruitmentDeployment Specialist (Remote) - #35324
Manila Recruitment is hiring a remote Deployment Specialist for a U.S.-based client that delivers round-the-clock front desk solutions tailored for senior care organizations, post-acute facilities, and…
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About This Role
Manila Recruitment is hiring a remote Deployment Specialist for a U.S.-based client that delivers round-the-clock front desk solutions tailored for senior care organizations, post-acute facilities, and home care agencies. This company provides automated tools to instantly answer client inquiries, screen leads, and organize appointments without burdening internal staff. The selected candidate will manage the thirty-day pilot-to-paid conversion cycle, taking charge of technical setup, onboarding, and customer guidance. This position is…
Job Description
Manila Recruitment is hiring a remote Deployment Specialist for a U.S.-based client that delivers round-the-clock front desk solutions tailored for senior care organizations, post-acute facilities, and home care agencies. This company provides automated tools to instantly answer client inquiries, screen leads, and organize appointments without burdening internal staff. The selected candidate will manage the thirty-day pilot-to-paid conversion cycle, taking charge of technical setup, onboarding, and customer guidance.
This position is well-suited for a meticulous, hands-on professional who thrives in a customer-facing environment. The role requires analyzing workflows, spotting operational bottlenecks, and delivering practical technical solutions while working alongside internal departments. The work schedule is Monday through Friday from 9:00 PM to 6:00 AM Manila time, which corresponds to 9:00 AM to 6:00 EST, featuring eight core hours plus a one-hour break.
Key responsibilities involve configuring software agents, setting up automations, steering pilot users toward successful paid conversions, and monitoring client utilization metrics to prevent errors. Applicants need strong problem-solving abilities and clear English communication skills to explain technical fixes in simple terms.
Responsibilities
- Manage the rollout and implementation for new pilot clients by configuring workflows, agents, and automations
- Serve as the main contact point throughout the pilot phase to foster trust and drive paid conversion
- Track client utilization and agent output continuously to catch configuration errors and edge cases early
- Resolve troubleshooting issues, workflow errors, and agent behavior problems
- Explain technical problems and solutions clearly to clients using plain language
- Record recurring setup patterns and issues to refine future onboarding procedures
- Collaborate with engineering and product teams to report software bugs and feature gaps discovered during setups
Requirements
- Bring over five years of background in onboarding, implementation, or technical customer support
- Demonstrate exceptional written and verbal English communication abilities
- Possess familiarity with automation platforms, integrations, or low-code and no-code tools
- Show strong troubleshooting instincts to track down root causes of issues
- Have professional experience in technical support, customer success, solutions implementation, or related technology areas
- Maintain high organization and attention to detail while managing multiple accounts simultaneously
- Demonstrate hands-on experience using workflow automation platforms such as Zapier and n8n
- Provide personal working equipment including a laptop and a stable internet connection
Qualifications
- Hold a bachelor degree in Information Technology, Computer Science, Engineering, or a related field
- Bring prior background in manual or automated QA, testing, or bug hunting
- Possess familiarity with chatbot platforms, voice agent configuration, AI agent tools, or similar software
- Have previous experience collaborating with teams or clients based in the United States
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote and set up as a work-from-home position.
What are the working hours for this role?
The schedule runs Monday through Friday from 9:00 PM to 6:00 AM Manila time, matching 9:00 AM to 6:00 PM EST, which includes eight core working hours and a one-hour break.
What level of experience is required?
Candidates must have at least five years of experience in technical customer success, support, onboarding, or implementation roles.
What equipment is needed to perform the job?
Applicants must provide their own laptop and maintain a stable internet connection.
What is the salary for this position?
The salary is not specified in the job posting.
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