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VituityDesktop Support Analyst I (Remote - Southern California) - Remote - Nationwide
Vituity is currently seeking a Desktop Support Analyst I to join its team on a remote basis, specifically located in Southern California. Vituity operates across 900…
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About This Role
Vituity is currently seeking a Desktop Support Analyst I to join its team on a remote basis, specifically located in Southern California. Vituity operates across 900 practices nationwide, serving over 14.5 million patients annually with a mission to transform healthcare delivery. This position plays a critical role in addressing technical issues, managing help desk tickets, and supporting both hardware and software operations across the organization. In this function, the specialist…
Job Description
Vituity is currently seeking a Desktop Support Analyst I to join its team on a remote basis, specifically located in Southern California. Vituity operates across 900 practices nationwide, serving over 14.5 million patients annually with a mission to transform healthcare delivery. This position plays a critical role in addressing technical issues, managing help desk tickets, and supporting both hardware and software operations across the organization.
In this function, the specialist will tackle various tasks including logging and resolving service desk requests, executing software deployments, implementing security patches, and providing second-level technical support. The ideal candidate must maintain professionalism during stressful moments, manage multiple priorities, and adhere strictly to all internal security policies and standard operating procedures.
Responsibilities
- Manage and document service desk tickets regarding computer hardware, printers, peripherals, Windows, Office, VMWare, iOS, Adobe, and Java
- Deliver backup phone support for service desk technicians
- Install and maintain assigned business software
- Handle service desk projects such as software deployments, hardware rollouts, monthly security patching, and cloud applications
- Utilize internal and external knowledge bases to resolve issues prior to escalation
- Provide secondary technical assistance to service desk technicians
- Fulfill administrative functions for Office 365, Active Directory, and Exchange environments
- Serve as the owner and subject matter expert for one or more minor applications
Requirements
- Possess a 4-year degree or equivalent relevant experience
- Have 2 to 4 years of experience working in desktop support or a service desk capacity
- Demonstrate a working knowledge of operational software, hardware, and technology equipment
- Hold a CompTIA A+ or an equivalent industry-recognized certification
- Maintain a willingness to work overtime, weekends, and nights when needed
- Comply with all company IT operational standards and security policies
Qualifications
- Earned a 4-year degree in a relevant field
- Brought 4 years of total IT experience
- Completed ITIL Foundation training
- Obtained HDI certifications
- Finished classes focused on service delivery or application-specific certifications
- Acquired an Office 365 certification
Core Skills
Benefits
- Comprehensive health plan options alongside dental, vision, HSA/FSA, life, and AD&D coverage
- Top-tier 401(k) plan offering a 1.20 match for every dollar up to 6 percent, plus discretionary profit-sharing contributions
- Paid time off starting at 3 to 4 weeks annually
- Student loan refinancing discounts
- Professional and career development programs
- Employee assistance program and travel assistance
- Wellness programs featuring monthly events like yoga and HIIT classes
- Participation in the annual corporate Success Sharing bonus program based on company performance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is designated as remote and is based in Southern California.
What is the salary range for the Desktop Support Analyst I?
The base salary range spans from $22.90 to $28.63 per hour, excluding potential bonuses or fringe benefits.
What certifications are required for this job?
Candidates must possess a CompTIA A+ certification or a comparable industry-recognized credential.
What kind of experience is necessary?
Applicants need two to four years of desktop support or service desk experience, along with a four-year degree or equivalent practical experience.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.