Remote opportunity at
1-800 ContactsDigital Sales and Service Representative
SeekWell functions as the parent entity for 1-800 Contacts, Framery, and Luna, aiming to simplify accessibility to vision care. Owned by KKR, the organization maintains a…
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About This Role
SeekWell functions as the parent entity for 1-800 Contacts, Framery, and Luna, aiming to simplify accessibility to vision care. Owned by KKR, the organization maintains a customer-first focus. The company is hiring a Digital Sales and Service Representative to engage consumers through chat and email channels. This role centers on consultative sales, where representatives help clients find the best value for their contact lens orders while managing multiple customer chats…
Job Description
SeekWell functions as the parent entity for 1-800 Contacts, Framery, and Luna, aiming to simplify accessibility to vision care. Owned by KKR, the organization maintains a customer-first focus. The company is hiring a Digital Sales and Service Representative to engage consumers through chat and email channels.
This role centers on consultative sales, where representatives help clients find the best value for their contact lens orders while managing multiple customer chats concurrently via the NICE CXOne platform. Additional tasks involve answering customer emails, reaching out to eye care providers by phone to request prescriptions, and proactively communicating within a virtual work environment.
Applicants must reside in Florida, North Carolina, Texas, or Utah to train and work remotely. The position offers full-time, part-time, or limited split shift options, with schedules typically falling in the afternoon or evening and including a mandatory weekend shift every week. Training runs for three weeks from Monday through Friday between 10 AM and 5 PM Mountain Time, requiring 100% attendance. Candidates should possess strong typing and multitasking skills alongside customer service experience.
Responsibilities
- Manage two to three incoming customer chats simultaneously using the NICE CXOne platform
- Consult customers on purchasing the best value contact lenses on each call
- Respond to incoming emails and multimedia messages from clients
- Communicate proactively with managers and team members through virtual meetings and chats
- Request prescriptions from eye care providers by telephone when necessary
- Meet performance metrics covering revenue per chat, quality, availability, and timeliness
Requirements
- Hold a high school diploma or GED equivalent
- Bring at least two to three years of customer service experience
- Type at a minimum speed of forty words per minute with technical proficiency
- Maintain a reliable internet connection with speeds of at least 20 mbps download and 10 mbps upload
- Work from a private, dedicated, and interruption-free workspace
- Work an afternoon or evening shift schedule that includes a Saturday or Sunday shift each week
- Reside permanently in Florida, North Carolina, Texas, or Utah
Qualifications
- Prior chat sales experience
- Previous contact center background
Core Skills
Benefits
- Medical, dental, and vision coverage
- 401(k) match
- Free family eye exams and dependent eye exams
- Discounts on contact lenses, glasses lenses, and frames
- Tuition reimbursement for qualifying courses
- Monthly performance bonuses up to six dollars per hour
- Bi-annual performance reviews
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role allows you to train and work remotely, provided you maintain a permanent residence in Florida, North Carolina, Texas, or Utah.
What is the pay rate and bonus structure?
The starting base pay is fifteen dollars per hour, with a salary range between fifteen and twenty-one dollars per hour depending on qualifications, alongside a bonus potential of up to six dollars per hour for those who qualify.
What are the working hours and shift requirements?
Shifts generally take place in the afternoons and evenings, such as 2:30 PM to 11:00 PM Mountain Time. Representatives are required to work either a Saturday or a Sunday shift every week.
What experience is required to apply?
Candidates must have a high school diploma or GED equivalent, two to three years of customer service experience, typing speeds of at least 40 words per minute, and technical proficiency.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.