Remote opportunity at
Hello HeartDirector, Client Strategy and Growth
Hello Heart seeks a Director, Client Strategy and Growth to join its remote Customer Experience Team on a full-time basis. Hello Heart operates as an artificial…
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About This Role
Hello Heart seeks a Director, Client Strategy and Growth to join its remote Customer Experience Team on a full-time basis. Hello Heart operates as an artificial intelligence company centered entirely on cardiac health, offering a platform designed to predict and prevent heart emergencies. The organization works with major health plans as well as public and private employers to manage heart disease through digital care. This position centers on client retention…
Job Description
Hello Heart seeks a Director, Client Strategy and Growth to join its remote Customer Experience Team on a full-time basis. Hello Heart operates as an artificial intelligence company centered entirely on cardiac health, offering a platform designed to predict and prevent heart emergencies. The organization works with major health plans as well as public and private employers to manage heart disease through digital care.
This position centers on client retention and expansion within an assigned portfolio. The professional in this role will partner internally with marketing, growth, and client success divisions, while reporting directly to the Senior Director, Client Strategy & Growth. Responsibilities include building retention strategies, forging strong bonds with key decision-makers, guiding contract negotiations, and relaying market feedback to product and clinical groups. Candidates must possess significant background in strategy consulting and healthcare, alongside familiarity with generative artificial intelligence tools.
The position requires travel ranging from thirty to fifty percent. Total compensation includes an annual base salary between $185,000.00 and $210,000.00, plus bonuses.
Responsibilities
- Design and execute client retention and expansion strategies alongside customer success, partnerships, and consultant relations teams.
- Cultivate robust connections with primary client decision-makers and influencers to ensure long-term program success.
- Maintain yearly revenue retention rates at or above 95 percent.
- Facilitate revenue expansion via strategic upsells, client growth, and contract negotiations.
- Perform comprehensive market and competitor evaluations to spot emerging trends and opportunities.
- Monitor regulatory shifts and health plan developments, relaying marketplace insights internally to enhance product alignment.
Requirements
- Hold a Master of Business Administration degree.
- Bring at least three years of management or strategy consulting experience, featuring a minimum of one year at the engagement manager, project leader, or manager tier.
- Demonstrate five or more years of professional background within healthcare, digital health, population health, or a comparable sector.
- Show a proven history of successfully retaining and expanding accounts.
- Possess advanced negotiation abilities and organizational navigation skills.
- Be able to travel between thirty and fifty percent of the time.
Qualifications
- Possess fluency in generative artificial intelligence for crafting client-facing materials, summarizing account data, and synthesizing research.
- Bring previous work background in growth-stage or startup organizations.
Core Skills
Benefits
- Annual base salary range between $185,000.00 and $210,000.00 inclusive of base salary and bonus.
- Opportunities for equity and benefits as determined by the employer.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role, though it requires an estimated 30 to 50 percent travel.
What is the salary range for this job?
The US base salary range for this full-time position is $185,000.00 to $210,000.00, which includes annual salary and bonus.
What education is required?
A Master of Business Administration is required for this position.
What kind of experience is needed?
Candidates must have at least 3 years of management or strategy consulting experience—including 1 year at the manager, project leader, or engagement manager level—and 5+ years in healthcare, digital health, population health, or a comparable industry.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.