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DoordashDirector, DashPass Member Value & Growth - Strategy & Operations
DoorDash is hiring a Director of DashPass Member Value and Growth for its Strategy and Operations work. DashPass is the company's membership program, which connects more…
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About This Role
DoorDash is hiring a Director of DashPass Member Value and Growth for its Strategy and Operations work. DashPass is the company's membership program, which connects more than 30 million customers with restaurants and brands. The role is remote and sets strategy for one of DoorDash's highest-priority marketplace businesses. The director creates the strategy that drives DashPass growth and leads a team that carries it out. The work involves partnering with…
Job Description
DoorDash is hiring a Director of DashPass Member Value and Growth for its Strategy and Operations work. DashPass is the company's membership program, which connects more than 30 million customers with restaurants and brands. The role is remote and sets strategy for one of DoorDash's highest-priority marketplace businesses.
The director creates the strategy that drives DashPass growth and leads a team that carries it out. The work involves partnering with a large cross-functional group focused on customer acquisition, member value and profitability. The job includes incubating new offerings from scratch, running experiments on everything from support experiences to retention programs, and measuring the operational and financial effects of each decision.
The director shares strategy and results with every audience, including the company's management team, and works across DoorDash to launch and scale new opportunities. The posting places high value on managing up, building and growing a strong organization, and recruiting and developing team members.
Ideal applicants have ten-plus years managing people, preferably in marketplace or subscription companies or with founder backgrounds, and a record of impact across the whole company. The posting also asks for clear strategic thinking, executive communication and comfort working through complex, ambiguous problems.
The national base range across the US, covering Illinois and Colorado as well, is $197,200 to $290,000 USD. Equity grants are also part of the compensation package. Benefits include a retirement plan with company matching, sixteen weeks of paid parental leave, medical, dental and vision coverage, eleven paid holidays, and mental health support.
Responsibilities
- Set the strategy that drives DashPass growth in local commerce
- Lead and develop the team that carries the strategy out
- Work with cross-functional partners on customer acquisition, member value and profitability
- Incubate new offerings and build launch plans from the ground up
- Run data-driven experiments, from support experiences to retention programs
- Measure operational and financial outcomes and adjust based on what the data shows
- Share strategy, value delivered and outcomes with leadership and other groups
Requirements
- Ten or more years of relevant management experience
- A track record of significant, company-wide impact
- Can explain a clear direction to partners across functions
- Executive communication skills, including managing up and holding ground with senior leaders
- Skill at recruiting, keeping and growing a high-caliber group
- Proven ability to bring clarity and focus to complex, ambiguous problems
- A customer experience orientation
Qualifications
- Experience in marketplace or subscription companies is a plus
- Founder experience (preferred)
Core Skills
Benefits
- Retirement plan with employer matching
- Sixteen weeks of paid parental leave
- Wellness benefits and a commuter benefits match
- Flexible vacation for salaried staff and 80 hours of sick time annually
- Medical, dental and vision insurance
- Eleven paid holidays
- Disability cover, basic life insurance, fertility and family-building help, and mental health support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
The posting lists the job as remote.
What is the base salary range?
The national base pay range in the US, including Illinois and Colorado, is $197,200 to $290,000 USD. Equity grants are also part of compensation.
How much management experience is required?
The posting asks for ten-plus years of relevant management experience, with marketplace or subscription work preferred.
What parental leave is offered?
The posting lists sixteen weeks of paid parental leave.
Sample Interview Questions
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