Remote opportunity at
OomaDirector, Infrastructure Engineering
Ooma offers cloud-based communication services, including VoIP phone service for consumers, unified communications for businesses, and a smart home security product. This Director, Infrastructure Engineering role…
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About This Role
Ooma offers cloud-based communication services, including VoIP phone service for consumers, unified communications for businesses, and a smart home security product. This Director, Infrastructure Engineering role leads the group that runs the infrastructure customers rely on: physical data centers and cloud environments, Linux estates, Kubernetes, network and ISP partnerships, storage, observability tooling, and network security. The director leads roughly 12 engineers, develops team leads, drives reliability and operational discipline, manages…
Job Description
Ooma offers cloud-based communication services, including VoIP phone service for consumers, unified communications for businesses, and a smart home security product. This Director, Infrastructure Engineering role leads the group that runs the infrastructure customers rely on: physical data centers and cloud environments, Linux estates, Kubernetes, network and ISP partnerships, storage, observability tooling, and network security. The director leads roughly 12 engineers, develops team leads, drives reliability and operational discipline, manages capital and operating budgets, and looks for cost and vendor savings. Flexible options are offered: remote anywhere in the US, a hybrid arrangement, or onsite at the Sunnyvale, California headquarters, in line with US business hours.
The director acts for sibling teams in Network Operations as an internal supplier, building and running the hardware platforms those teams use to deploy products. The role also brings infrastructure into product design early, setting service-level commitments, speed goals, growth readiness, and capacity forecasts with Product and Development. Other responsibilities include setting security policy for data centers and cloud, coordinating patch and OS upgrade schedules, working with audit and compliance on SOX and SOC requirements, and presenting infrastructure strategy to executives. The director is accountable for round-the-clock on-call escalation, building a model that holds the organization responsible for outcomes without requiring the director on every incident bridge.
The posting also asks for championing automation and standardization, a view on where AI can improve infrastructure operations, representing infrastructure to customers and partners, and leading infrastructure integration for future acquisitions.
Responsibilities
- Lead and grow a distributed infrastructure team of about 12 engineers
- Manage capital and operating budgets, vendor relationships, and contract negotiations
- Determine the technical path across storage, observability, networking, Linux, Kubernetes, cloud, data centers, and security
- Define SLAs, performance goals, and capacity plans with Product and Development
- Set security policies and drive patch and OS upgrade schedules with Security and compliance
- Build executive plans that connect infrastructure investment with business results
- Run the round-the-clock on-call escalation model and own its results
- Lead infrastructure integration for future acquisitions
Requirements
- 10+ years in infrastructure engineering or operations, including 5+ years leading teams
- Strong technical command over Linux and Kubernetes, open-source stacks, cloud, data centers, and the surrounding networks, observability, and security work
- Proven experience running capital and operating budgets, handling vendors, and closing contracts
- Credibility with strong individual contributors and the ability to present strategy to executives
Qualifications
- Having led groups through a merger, reorganization, or another big structural shift
- Work in telecom, VoIP, or carrier-grade high-availability environments
- A measurable record of cutting infrastructure costs
Core Skills
Benefits
- Medical, dental, and vision coverage through HMO, PPO, or PPO with an HDHP, including an HSA the company helps fund
- Basic life, AD&D, and short- and long-term disability insurance
- Health and dependent care FSAs and commuter benefits
- 401(k) with employer match and a Roth option
- Employee Stock Purchase Plan
- Paid time off, sick time, and company holidays
- Employee assistance program and identity theft protection
- Potential bonuses and restricted stock units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Flexible. The posting allows remote work anywhere in the US, a hybrid arrangement, or onsite at the Sunnyvale, CA headquarters.
What is the base salary range?
The US base pay range is $170,000 to $250,000 USD. Bonuses and restricted stock units may also be offered to regular staff.
What experience is required?
The posting requires 10+ years of infrastructure engineering or operations experience, including 5+ years leading teams.
How do I apply?
The posting does not specify application steps.
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