Remote opportunity at
LifeLabs LearningDirector of Client Services
LifeLabs Learning is seeking a Director of Client Services to shape post-sale strategies, guide client service operations, and manage strategic partnerships. The employer is a provider…
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About This Role
LifeLabs Learning is seeking a Director of Client Services to shape post-sale strategies, guide client service operations, and manage strategic partnerships. The employer is a provider of science-backed training for teams and managers, specializing in high-impact Tipping Point Skills such as feedback, prioritization, coaching, and inclusion. In this fully remote role reporting to the Head of Operations, you will bridge Sales, Product, and Facilitation to guarantee seamless post-sale client journeys,…
Job Description
LifeLabs Learning is seeking a Director of Client Services to shape post-sale strategies, guide client service operations, and manage strategic partnerships. The employer is a provider of science-backed training for teams and managers, specializing in high-impact Tipping Point Skills such as feedback, prioritization, coaching, and inclusion. In this fully remote role reporting to the Head of Operations, you will bridge Sales, Product, and Facilitation to guarantee seamless post-sale client journeys, protect program economics, and support account rebooking and expansion.
This position requires a professional who can direct Engagement Management, Launch Management, and Learning Experience Design teams while balancing deal allocations and maintaining high service standards. The Director will also assist Sales with pre-sale solution design for complex proposals, handle escalations, oversee risk reviews, and personally manage a portfolio of major client accounts. Preference is given to candidates based in the U.S. who can work East Coast hours.
Responsibilities
- Lead the Engagement Management, Launch Management, and Learning Experience Design teams to align service standards and client experiences
- Establish the strategy, playbooks, guardrails, and operational standards governing client service workflows
- Partner with Sales on pre-sale solution design to ensure proposed learning solutions are credible, feasible, and deliverable
- Oversee risk reviews, service recovery efforts, and act as the senior escalation point for high-risk accounts
- Manage a direct portfolio of major client engagements as strategic or surge support
- Collaborate cross-functionally with Product, Facilitation, and Launch teams to align delivery with evolving learning offerings
- Monitor departmental delivery backlogs, program pacing, and transactional client feedback metrics like CSAT and TNPS
Requirements
- 7+ years of experience in B2B professional services, learning and development, or a comparable services environment
- Demonstrated background in owning complex client relationships, defining service strategies, and driving account expansion
- Experience in hands-on solution design or solutions architecture for corporate learning programs or professional services
- At least 5 years of direct people management experience encompassing coaching, performance management, and career development
- Strong business acumen with the ability to navigate organizational change and drive behavioral transformations
Qualifications
- Experience working in a B2B professional services or solutions engineering context
- Background in Learning and Development consulting
- Prior experience owning client relationships or managing delivery teams within a services-based business
Core Skills
Benefits
- Medical, dental, and vision insurance
- Flexible vacation policy
- 11 federal holidays and 2 LifeLabs holidays
- Kind Fridays
- Clean Break paid time off benefit during the final week of the year
- 401K match
- Learning Days
- Health and Wellness benefit
- Success Share short-term incentive program
- Profits Interests Units grant commensurate with the role
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote position that can be based anywhere in the United States, with a preference for candidates who work East Coast hours.
What is the salary range for the Director of Client Services?
The starting salary for this role ranges from $135,000 to $155,000 per year, plus eligibility for the Success Share program and Profits Interests Units grants.
What level of experience is required for this role?
Applicants must have at least 7 years of experience in B2B professional services, learning and development, or a similar environment, along with a minimum of 5 years of direct people management experience.
What is the employment type?
This is a full-time position.
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