Remote opportunity at
Focal SystemsDirector of Operations - UK
Focal Systems seeks a Director of Operations - UK to head up its field service organisation in the United Kingdom. Operating in a remote capacity, the…
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About This Role
Focal Systems seeks a Director of Operations - UK to head up its field service organisation in the United Kingdom. Operating in a remote capacity, the successful candidate will direct the installation and upkeep of shelf camera technology across partner grocery and retail locations nationwide. The employer builds deep learning artificial intelligence solutions designed to automate and optimise physical retail spaces. This leadership position oversees the complete operational lifecycle in…
Job Description
Focal Systems seeks a Director of Operations - UK to head up its field service organisation in the United Kingdom. Operating in a remote capacity, the successful candidate will direct the installation and upkeep of shelf camera technology across partner grocery and retail locations nationwide.
The employer builds deep learning artificial intelligence solutions designed to automate and optimise physical retail spaces. This leadership position oversees the complete operational lifecycle in the region, encompassing personnel management, metric tracking, deployment logistics, and client satisfaction. Responsibilities include smoothing out transitions between busy rollout cycles and quieter maintenance periods, partnering with executive staff on strategy, and collaborating with engineering and product teams to enhance hardware and software deployment.
This role suits an experienced, hands-on operations professional who excels at building organisational structure, analysing performance data, and leading multi-site field teams through rapid growth phases.
Responsibilities
- Manage and develop the UK field operations staff responsible for deploying and servicing shelf cameras
- Oversee the operational strategy for UK retail deployments, including scheduling, logistics, and quality control
- Define and track key performance indicators to ensure service level agreement compliance and address operational bottlenecks
- Collaborate with executive leadership to determine budgets, long-term operational goals, and strategic plans
- Serve as the primary escalation point for customer and operational issues to drive prompt resolution
- Build collaborative partnerships with retail clients and manage third-party service providers and contractors
- Ensure all field activities adhere to health and safety regulations at every retail venue
Requirements
- Minimum of five years of experience in an operations leadership capacity overseeing people, processes, and budgets
- Demonstrated background leading multi-site field operations, service, or installation teams deploying hardware at scale
- Comprehensive knowledge of core business operations such as logistics, finance, budgeting, and customer service
- Experience utilising data and performance metrics to guide operational efficiency
- Familiarity with account management and direct collaboration with senior-level customers
- Strong verbal and written communication skills
- Ability to operate independently in a remote setting alongside regular travel across the UK
Qualifications
- Familiarity with grocery or retail operations
- Experience with retail technologies such as point-of-sale systems, back-room inventory tracking, or shopper applications
- Background in managing third-party contractors and service partners
- Lean Six Sigma or equivalent process improvement credentials
- Prior employment within a high-growth scale-up or startup business
Core Skills
Benefits
- Competitive salary between 98,000 and 112,000 GBP per year
- Stock options
- Paid time off
- Pension scheme
- Sick leave
- Parental leave
- Learning and development budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote within the UK, though it requires regular travel to retailer sites across the country.
What is the salary range for the Director of Operations - UK?
The salary ranges from 98,000 to 112,000 GBP per year, dependent on experience, and includes stock options.
What level of experience is required?
Candidates must have at least 5 years in an operations leadership role with a history of managing people, processes, and budgets, specifically leading multi-site field operations or hardware deployment teams.
How do I apply for this job?
The provided job posting does not specify application instructions.
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