Remote opportunity at
LUX InfusionDirector of Referral Services
LUX Infusion operates as a clinician-led organization dedicated to providing human, supportive, and connected infusion care across neurology, immunology, transplant, and specialty areas. The company seeks…
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About This Role
LUX Infusion operates as a clinician-led organization dedicated to providing human, supportive, and connected infusion care across neurology, immunology, transplant, and specialty areas. The company seeks an Associate Director of Referral Services to manage the front-end referral process, including benefit verification and prior authorization procedures. This leadership role focuses on ensuring patients experience efficient, accurate, and compassionate transitions from intake to care delivery while collaborating closely with nursing, pharmacy, and…
Job Description
LUX Infusion operates as a clinician-led organization dedicated to providing human, supportive, and connected infusion care across neurology, immunology, transplant, and specialty areas. The company seeks an Associate Director of Referral Services to manage the front-end referral process, including benefit verification and prior authorization procedures. This leadership role focuses on ensuring patients experience efficient, accurate, and compassionate transitions from intake to care delivery while collaborating closely with nursing, pharmacy, and intake coordination teams.
The position suits an experienced healthcare management professional capable of setting departmental metrics, establishing training protocols, monitoring service level agreements, and resolving complex operational issues. The organization emphasizes a culture centered on inclusion, diversity, equity, and advancement, placing patients first through dedicated care coordination.
Responsibilities
- Set standard metrics and goals for referral management team members regarding referral pull-through, documentation management, benefit verification, and prior authorization processing
- Establish training protocols for new employees and evaluate performance against defined metrics and goals
- Develop communication processes for staff to engage internal and external stakeholders for missing or inaccurate information
- Collaborate with internal department leadership to maintain continuity and optimize patient referral activities
- Provide administrative or leadership support for accreditation-related processes and data collection activities
- Review department alignment with service level agreements regularly and adjust staffing or resources as needed
- Serve as a point of escalation for issue management and resolution support within intake and referral services
- Perform employee management tasks including productivity reviews, timely performance reviews, and disciplinary processes
Requirements
- 5 to 7 years of experience managing patient referral and prescription activities in infusion or specialty therapies
- 3 to 5 years of general infusion or specialty therapy reimbursement or payer experience
- 3 to 5 years of experience supporting prescriber, healthcare setting, patient, and field-facing communications
- 1 to 3 years of successful management or leadership experience overseeing department employees
- Proficiency with advanced computer and internet skills, including Microsoft Office
- Understanding of financial information and reporting aspects
- Scheduling flexibility with the ability to work overtime and travel occasionally by car or plane
Qualifications
- High school diploma or equivalent, with a bachelor's degree preferred
- 1 to 3 years of people management experience overseeing pharmacy intake or referral process activities
- Strong knowledge of infusion therapies and steps required to qualify patients for treatment
- General understanding of payer contracts for infused therapies and operational requirements
- Familiarity with CPR+ knowledge and Microsoft business programs such as Excel, Word, and Access Database
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Director of Referral Services?
The position offers a salary ranging from USD 100,000 to 110,000 per year.
What level of experience is required for this role?
Candidates must have 5 to 7 years of experience in managing patient referral and prescription activities in infusion or specialty therapies, along with 1 to 3 years of department leadership experience.
Is travel required for this position?
Yes, the role requires occasional overnight travel by car and plane, as well as a willingness to travel up to 5 percent of the time for business purposes such as meetings and conferences.
Sample Interview Questions
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