Remote opportunity at
PoppuloDirector, Renewals & Scaled Programs
Poppulo seeks a Director, Renewals & Scaled Programs to lead global renewal strategy, drive customer retention, and maximize lifetime customer value for its AI-powered employee experience…
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About This Role
Poppulo seeks a Director, Renewals & Scaled Programs to lead global renewal strategy, drive customer retention, and maximize lifetime customer value for its AI-powered employee experience platform. The company connects over 10,000 global organizations with more than 50 million employees through channels like mobile, email, intranet, Microsoft Teams, and digital signage. This leadership role focuses on commercial accountability, people management, and operational efficiency within a fast-growing software company. The person…
Job Description
Poppulo seeks a Director, Renewals & Scaled Programs to lead global renewal strategy, drive customer retention, and maximize lifetime customer value for its AI-powered employee experience platform. The company connects over 10,000 global organizations with more than 50 million employees through channels like mobile, email, intranet, Microsoft Teams, and digital signage. This leadership role focuses on commercial accountability, people management, and operational efficiency within a fast-growing software company.
The person in this position will establish the overall global renewal vision, oversee performance metrics, and lead distributed teams while implementing digital-first engagement tactics for long-tail accounts. The ideal candidate brings extensive background in SaaS renewals, revenue management, or Customer Success leadership, coupled with strong negotiation skills and analytical acumen. This remote, full-time opportunity allows an experienced executive to shape commercial outcomes, influence forecasting cycles, and collaborate across departments to optimize contract growth and churn prevention.
Responsibilities
- Design and execute the global renewals vision and strategy to support corporate revenue goals
- Oversee metrics including gross renewal rates, net revenue retention, churn forecasts, and multi-year deal penetration
- Act as a senior escalation contact for strategic negotiations and complex renewal agreements
- Manage, mentor, and build global renewals leaders and scaled customer success personnel
- Build a digital-first engagement approach combining automated interactions with high-touch interventions for long-tail accounts
- Standardize global renewal playbooks, operational processes, and pipeline governance
- Partner with finance and revenue operations to monitor annual recurring revenue reporting and pricing controls
Requirements
- Ten or more years of experience in IT renewals, SaaS, revenue management, or Customer Success leadership
- Minimum of five years managing geographically distributed or global teams
- Demonstrated history of leading renewal organizations to achieve strong retention and contract value growth
- Experience designing scaled, digital-first retention initiatives and customer health segmentation
- Advanced commercial judgment and executive-level negotiation abilities
- Proficiency with Salesforce and deep understanding of metrics such as ARR, GRR, NRR, and churn management
Qualifications
- Familiarity with platforms such as Gainsight, ChurnZero, or Totango
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the location as remote.
What is the employment type?
The role is a full-time position.
What salary is offered for this job?
The salary is not stated in the job posting.
How many years of experience are required?
The posting requires 10+ years of experience in SaaS or IT renewals, revenue management, or Customer Success leadership, including 5+ years managing global or distributed teams.
Sample Interview Questions
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