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Careers @Evidence-Based AssociatesDirector, Sales & Customer Success
Evidence-Based Associates is seeking an experienced Director, Sales & Customer Success to guide specialty sales and customer success teams through a major organizational transition. The employer…
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About This Role
Evidence-Based Associates is seeking an experienced Director, Sales & Customer Success to guide specialty sales and customer success teams through a major organizational transition. The employer is part of Empower Community Care, a network of mission-driven organizations delivering evidence-based behavioral health, child welfare, and community care programs across multiple systems. This hands-on leadership position suits a strategic builder who wants ownership over both strategy and execution during a defining growth…
Job Description
Evidence-Based Associates is seeking an experienced Director, Sales & Customer Success to guide specialty sales and customer success teams through a major organizational transition. The employer is part of Empower Community Care, a network of mission-driven organizations delivering evidence-based behavioral health, child welfare, and community care programs across multiple systems.
This hands-on leadership position suits a strategic builder who wants ownership over both strategy and execution during a defining growth period. The chosen leader will coach specialty sales representatives, establish pipeline discipline, partner closely with enterprise sales colleagues, and help architect the organization's shift toward a regional pod model. Responsibilities also include proposing hiring plans, driving cross-selling across subsidiary brands, integrating AI-enabled sales tools, and representing the platform at industry conferences.
The role requires deep experience in sales leadership, pipeline management, and cross-functional collaboration. The ideal candidate will combine strategic oversight with day-to-day execution to unify sales operations under a single market-facing platform.
Responsibilities
- Lead, coach, and develop Specialty Sales Reps and Customer Success team members to drive consistent standards in pipeline discipline and quota attainment.
- Propose the sales organization hiring plan and lead sourcing and interviewing for open and new positions.
- Partner with the Chief Growth Officer and Enterprise Sales Reps to operationalize collaboration rules, deal routing, and account hand-offs.
- Manage daily sales activities including pipeline reviews, forecasting, deal coaching, and territory assignment.
- Collaborate with the Sales/RevOps Manager on HubSpot CRM administration, reporting needs, and NetSuite data alignment.
- Identify and implement AI-enabled workflows and automation to reduce manual work and increase team productivity.
- Design and lead the transition from independent sales roles to a regional pod model.
- Support brand evolution by helping sales staff represent a unified platform story in the market.
- Drive cross-sell and expansion strategies across subsidiary brands.
- Attend industry conferences and events to build brand awareness and develop pipeline opportunities.
- Build and execute onboarding and ramp plans for sales hires.
- Partner with operations and program delivery teams to ensure smooth hand-offs from sales to implementation.
- Provide regular pipeline and forecast updates to executive leadership.
Requirements
- 7 plus years of progressive sales experience
- 3 plus years directly managing and coaching a field or specialty sales team in a healthcare, behavioral health, human services, or public-sector-adjacent environment
- Demonstrated success building or scaling a sales function with a track record of turning high-level structures into working processes
- Strong pipeline management and forecasting discipline with hands-on CRM fluency, particularly HubSpot
- Proven ability to coach a team selling complex, consultative offerings to multiple buyer types
- Direct hiring experience including sourcing, interviewing, and building business cases for candidates
- Experience leading or managing a customer success, account management, or renewal function
- Experience partnering with a RevOps or sales operations function
Qualifications
- Bachelor’s degree in business, healthcare administration, or a related field, or equivalent experience
- Familiarity with NetSuite ERP data
- Experience in behavioral health, evidence-based programs, child and family services, education, or criminal justice markets
- Experience selling into government and managed care organization buyers with multi-year contract vehicles
- Experience designing or refining commission plans and territory structures
- Experience leading sales teams through structural transitions like moving to a pod model
- Experience supporting portfolio or brand consolidations
- Hands-on experience with AI-enabled sales tools
Core Skills
Frequently Asked Questions
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What is the employment type for this role?
The posting specifies that this is a full-time position.
Where is the job located?
The source posting indicates that the location is remote.
What is the salary for this position?
The salary is not stated in the source posting.
Who does this role report to?
The Director, Sales & Customer Success reports directly to the Chief Growth Officer.
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