Opportunity at
FreeBalanceDirector, Technical Services EMEA
FreeBalance is currently seeking a Director, Technical Services EMEA to oversee the strategy and execution of technical operations within the Services Department across the Europe, Middle…
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About This Role
FreeBalance is currently seeking a Director, Technical Services EMEA to oversee the strategy and execution of technical operations within the Services Department across the Europe, Middle East, and Africa regions. This leadership position involves supervising and advising the Vice President of Global Services on worldwide customer project implementations. The successful candidate will collaborate with teams at headquarters in Ottawa and overseas to implement technical strategies for the FreeBalance Accountability Suite,…
Job Description
FreeBalance is currently seeking a Director, Technical Services EMEA to oversee the strategy and execution of technical operations within the Services Department across the Europe, Middle East, and Africa regions. This leadership position involves supervising and advising the Vice President of Global Services on worldwide customer project implementations. The successful candidate will collaborate with teams at headquarters in Ottawa and overseas to implement technical strategies for the FreeBalance Accountability Suite, which supports Public Financial Management reform for governmental clients. The role requires extensive international travel and involves managing operations, maintenance, technical tools, and cross-functional project rollouts.
Responsibilities
- Prepare technical strategies and data migration designs for execution by overseas consultants
- Develop installation and deployment models for the FreeBalance Accountability Suite
- Partner with the Research and Development team to design interface components during system implementations
- Work alongside technical and functional consultants to establish training curriculums for customers
- Oversee daily operations of the team and manage the EMEA operations and maintenance unit
- Coordinate with project managers to plan rollouts for decentralized operations
- Research, develop, and manage technical tools utilized by technical consultants
- Design scalable implementation models for data centres and disaster recovery hosting sites
- Collaborate across functional groups to maintain delivery consistency, quality, timelines, and adherence to company policies
Requirements
- University degree in Information Technology
- Demonstrated experience in reviewing and creating support and maintenance policies and procedures
- At least five years of experience managing an international services and support team
- Project management experience
- Familiarity with goal-setting frameworks such as Objectives and Key Results
- Working knowledge of open-source software like BIRT and Tomcat, commercial middleware, Windows OS, and Oracle or MS SQL databases
- Strong verbal and written English communication skills
- Ability and willingness to travel internationally
Qualifications
- PMI Certification
- Other IT certifications
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote work policy for this role?
The posting specifies that the role involves operations across EMEA customer locations and coordination with headquarters in Ottawa, but does not explicitly state a remote or hybrid work policy.
What travel is expected for the Director, Technical Services EMEA?
The position requires extensive international travel.
What educational background is required?
Applicants must hold a university degree in Information Technology.
What is the salary for this position?
The job posting does not specify the salary for this role.
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