Remote opportunity at
VerasityDirector, VIP Experience & Loyalty
Verasity is hiring a full-time Director, VIP Experience & Loyalty to guide its Most Value Player team and elevate the journey of highly engaged users. This…
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About This Role
Verasity is hiring a full-time Director, VIP Experience & Loyalty to guide its Most Value Player team and elevate the journey of highly engaged users. This remote position offers a yearly salary between USD 140,000 and 180,000. The person in this role will define overall engagement plans, build operating frameworks, and oversee relationship managers to retain top-tier players. Responsibilities include shaping player segmentation, designing loyalty tiers, establishing decision guidelines, and…
Job Description
Verasity is hiring a full-time Director, VIP Experience & Loyalty to guide its Most Value Player team and elevate the journey of highly engaged users. This remote position offers a yearly salary between USD 140,000 and 180,000.
The person in this role will define overall engagement plans, build operating frameworks, and oversee relationship managers to retain top-tier players. Responsibilities include shaping player segmentation, designing loyalty tiers, establishing decision guidelines, and partnering with cross-functional groups like product, marketing, analytics, legal, and compliance teams. The position requires a strategic thinker who can manage sensitive user issues, monitor performance metrics, and present updates to executive leadership.
Ideal candidates will bring extensive experience in high-value customer management, loyalty strategy, or customer retention, alongside a background in leadership. Familiarity with responsible gaming practices is strongly preferred. Verasity is an equal opportunity employer.
Responsibilities
- Design and execute the overarching VIP strategy, player segmentation, service models, and lifecycle engagement principles
- Create an annual roadmap connecting VIP initiatives to retention, lifetime value, and responsible gaming goals
- Lead, mentor, and evaluate MVP Managers and Player Representatives to ensure high standards of relationship management
- Act as the primary escalation contact for intricate or sensitive player matters and coordinate resolutions cross-functionally
- Partner with RevOps, CRM, product, analytics, customer support, compliance, and legal teams to optimize the user journey
- Monitor performance scorecards measuring churn, player satisfaction, retention, and operational quality
Requirements
- Minimum of 10 years of experience in high-value customer management, loyalty, retention, customer experience, or CRM within gaming, sports betting, or daily fantasy sports
- At least 4 years of progressive people leadership experience building and coaching high-performing teams
- Demonstrated success in crafting customer engagement strategies that increase retention and lifetime value
- Strong commercial judgment with the ability to utilize customer data for decision-making
- Authorized to work for any employer in the U.S. without visa sponsorship
Qualifications
- Familiarity with responsible gaming practices
- Passion for sports, fantasy sports, and iGaming
Core Skills
Benefits
- Company-subsidized medical, dental, and vision plans
- 401(k) plan with company match
- Annual bonus
- Flexible paid time off
- Paid parental leave for 16 weeks and disability benefits
- Company-wide in-person events and team outings
- Lifestyle enhancement program
- Provided company equipment including Windows and Mac options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the salary for the Director, VIP Experience & Loyalty role?
The position features a yearly salary range of USD 140,000 to 180,000.
What experience is required for this job?
Candidates must have at least 10 years of experience in high-value player management, loyalty, CRM, or customer success within gaming or sports betting, alongside a minimum of 4 years in progressive people leadership.
Does Verasity provide visa sponsorship for this role?
No, applicants must be authorized to work for any employer in the U.S. as visa sponsorship is not available.
Sample Interview Questions
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