Remote opportunity at
Diamond Care TransportationDispatcher & Scheduling Coordinator
Diamond Care Transportation seeks a Dispatcher & Scheduling Coordinator for a remote position. The company offers non-emergency medical transportation services, featuring wheelchair-accessible travel for broker partners…
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About This Role
Diamond Care Transportation seeks a Dispatcher & Scheduling Coordinator for a remote position. The company offers non-emergency medical transportation services, featuring wheelchair-accessible travel for broker partners throughout the DC Metropolitan area. This operational role involves more than simply answering telephone calls and allocating trips. The chosen candidate will develop driver schedules in advance, manage daily operations, and serve as the initial point of contact for troubleshooting issues. Responsibilities include fielding…
Job Description
Diamond Care Transportation seeks a Dispatcher & Scheduling Coordinator for a remote position. The company offers non-emergency medical transportation services, featuring wheelchair-accessible travel for broker partners throughout the DC Metropolitan area.
This operational role involves more than simply answering telephone calls and allocating trips. The chosen candidate will develop driver schedules in advance, manage daily operations, and serve as the initial point of contact for troubleshooting issues. Responsibilities include fielding questions from riders and drivers regarding company policies, collaborating directly with the owner, and executing directives alongside the driving team.
The position requires an individual who remains composed under pressure, demonstrates strong organizational skills, and possesses sound judgment regarding problem escalation. Candidates must be comfortable communicating clearly with management, riders, and drivers while maintaining precise documentation of all trips.
Responsibilities
- Create advance daily, weekly, and monthly schedules for drivers using scheduling applications
- Claim and manage trips across broker portals including MTM and Verida
- Dispatch and adjust trips dynamically in response to cancellations, delays, or schedule updates
- Maintain ongoing coordination with drivers throughout the day to ensure adherence to company policies
- Manage inquiries from riders, facilities, and brokers with customer service
- Resolve operational problems directly and escalate matters to the owner only when necessary
- Maintain accurate records and documentation for all trips
Requirements
- Several years of background in non-emergency medical transportation, with a preference for scheduling or dispatch experience
- Practical familiarity with broker portals like MTM and Verida
- Technological proficiency to learn new applications and custom tools developed by the owner
- Background in customer service
- Organized and calm demeanor under pressure
- Clear communication skills tailored for drivers, riders, and management
- A dependable home workspace equipped with internet connectivity and a computer
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role requiring a reliable home workspace with internet and a computer.
What experience is required for this job?
The posting asks for several years of non-emergency medical transportation experience, ideally in dispatching or scheduling, alongside customer service experience and familiarity with broker portals like MTM and Verida.
What does Diamond Care Transportation do?
The company provides non-emergency medical transportation services, including wheelchair-accessible trips for broker partners across the DC Metropolitan area.
What is the salary for this role?
The job posting does not specify the salary.
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