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ServiceRocketDocker Support Engineer (Afternoon shift)
ServiceRocket provides technology services worldwide and is based in Palo Alto, California. It is hiring a Docker Support Engineer for an afternoon shift, supporting Docker products…
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About This Role
ServiceRocket provides technology services worldwide and is based in Palo Alto, California. It is hiring a Docker Support Engineer for an afternoon shift, supporting Docker products for enterprise customers and government-related accounts. The engineer delivers polished customer support and grows into a Docker specialist. Duties include advanced troubleshooting on problems that cross several layers of the Docker stack, resolving platform-level faults that go beyond routine tickets, and raising bugs with…
Job Description
ServiceRocket provides technology services worldwide and is based in Palo Alto, California. It is hiring a Docker Support Engineer for an afternoon shift, supporting Docker products for enterprise customers and government-related accounts.
The engineer delivers polished customer support and grows into a Docker specialist. Duties include advanced troubleshooting on problems that cross several layers of the Docker stack, resolving platform-level faults that go beyond routine tickets, and raising bugs with engineering. The role joins enterprise customer calls and remote screen-sharing sessions, and represents the customer's view to knowledge management, engineering and product teams. It also writes help articles and audits the knowledge base.
The posting wants three-plus years supporting enterprise tech customers at a fast-growing SaaS firm, with hands-on work on Docker Engine, Hub and Desktop. Candidates should be comfortable with Go, Python or JavaScript, know macOS, Windows and Linux, and have exposure to Kubernetes and CI/CD tools. A bachelor's degree in IT, computing or a similar field is listed, and strong written and spoken English is required. The posting also asks whether candidates are Linux specialists, with at least two years of deep experience as the example.
The shift runs Wednesday through Sunday, from 1 PM until 9 PM Pacific Daylight Time. The position is listed as hybrid or remote, with priority for candidates near the country's office. Visa help, sponsorship and relocation support are not offered. Some government-related work may need background checks and security clearances.
Responsibilities
- Give top-tier help and grow into a Docker subject-matter expert
- Troubleshoot problems that span several layers of the Docker stack
- Fix platform-level issues that go beyond routine ticket work
- Report bugs and collaborate with engineering on fixes
- Work with other teams on shared projects
- Join enterprise customer calls and remote screen-sharing sessions
- Write help content and run regular knowledge base audits
- Take a turn in on-call coverage and propose workflow fixes
Requirements
- Three-plus years supporting enterprise tech customers at a fast-growing SaaS business
- BA or BS in IT, computing or a closely related area
- Working knowledge of Go, Python or JavaScript
- Experience with Docker products such as Engine, Hub and Desktop
- Deep background fixing problems in Docker tech and cloud software
- Strong written and spoken English
- Comfort across Apple macOS, Windows and Linux environments
- Availability for the Wednesday to Sunday afternoon shift
Qualifications
- Working knowledge of Kubernetes and CI/CD tooling
- Deep Linux specialist knowledge, for example at least two years of experience
Core Skills
Benefits
- Profit-sharing program and stock options
- Health insurance and retirement plans that vary by location
- Career pathways for horizontal or vertical growth
- Monthly fixed allowances including Scholarship and Learning, Tech Choice and Wellness
- Paid time off plus a yearly day to celebrate cultural heritage and community
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
The posting says it is hybrid or remote, with priority for candidates close to the country's office.
What are the hours?
The shift runs Wednesday through Sunday, from 1 PM until 9 PM Pacific Daylight Time.
Is visa sponsorship offered?
No. Visa assistance, sponsorship and relocation help are excluded for this role.
What experience is needed?
Experience answering enterprise tech support tickets for three years or more at a fast-growing SaaS company is needed, plus hands-on Docker work.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.