On-site opportunity at
LalamoveDriver Operations Lead
This full-time, on-site Driver Operations Lead role is based in Jakarta and leads the driver onboarding team at Lalamove. The job covers coaching call agents and…
Career Tools
About This Role
This full-time, on-site Driver Operations Lead role is based in Jakarta and leads the driver onboarding team at Lalamove. The job covers coaching call agents and document verifiers toward KPI targets, monitoring funnel conversion at each stage, refining onboarding policies with the regional team and working with Lead Generation and Marketing on driver leads. It suits an experienced operations leader with at least five years of background, ideally in a…
Job Description
This full-time, on-site Driver Operations Lead role is based in Jakarta and leads the driver onboarding team at Lalamove. The job covers coaching call agents and document verifiers toward KPI targets, monitoring funnel conversion at each stage, refining onboarding policies with the regional team and working with Lead Generation and Marketing on driver leads.
It suits an experienced operations leader with at least five years of background, ideally in a startup or banking setting, who communicates fluently in English.
Responsibilities
- Lead the driver onboarding team of call agents and document verifiers
- Monitor and analyse onboarding funnels to keep conversion rates high at each step
- Work with QA to improve agent quality and with regional teams on onboarding policies
- Review the quality of paid driver leads with the Marketing team
Requirements
- At least five years of experience in operations, preferably in a startup or banking industry
- Able to take new processes through from planning to completion
- Fluent written and spoken English
- Experience with spreadsheets, Excel and PowerPoint
Qualifications
- Experience in call centre and verification operations is a plus
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role?
The posting places the role in Jakarta and describes it as on-site work.
Who does the role report to?
The posting states that the role reports directly to the Driver Operations Manager.
What experience is needed?
At least five years of operations experience is required, and call centre or verification experience is a plus.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.