Remote opportunity at
KivaEmail Marketing Associate
Kiva is searching for an Email Marketing Associate to assist in executing and refining its lifecycle and email marketing initiatives. Operating from a home office within…
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About This Role
Kiva is searching for an Email Marketing Associate to assist in executing and refining its lifecycle and email marketing initiatives. Operating from a home office within eligible U.S. states, this full-time role reports directly to the Senior Manager of Lifecycle & Email. The person in this position will establish scalable operational workflows, enabling the Growth & Lifecycle team to manage sophisticated marketing campaigns consistently. The role involves close collaboration with…
Job Description
Kiva is searching for an Email Marketing Associate to assist in executing and refining its lifecycle and email marketing initiatives. Operating from a home office within eligible U.S. states, this full-time role reports directly to the Senior Manager of Lifecycle & Email. The person in this position will establish scalable operational workflows, enabling the Growth & Lifecycle team to manage sophisticated marketing campaigns consistently. The role involves close collaboration with analytics, product, creative, engineering, and data science departments to deliver tailored communications to Kiva's global audience. This position provides a solid grounding in marketing operations with pathways to expand into broader campaign management responsibilities over time.
Founded in 2005, Kiva is an international nonprofit dedicated to broadening financial access and supporting underserved populations by connecting borrowers with crowdfunded loans. The organization brings together a distributed workforce of over 130 full-time staff and more than 700 volunteers across multiple global hubs. Kiva values impact, extreme ownership, diversity, inclusion, integrity, curiosity, boldness, kindness, and love.
Responsibilities
- Manage the intake, planning, creation, quality assurance, scheduling, and deployment of multi-channel campaigns
- Develop, maintain, and optimize complex lifecycle workflows and automated journeys utilizing Iterable
- Run A/B tests and support experimentation strategies
- Perform detailed quality assurance checks covering links, content, personalization, segmentation, rendering, and user experience
- Establish and update reusable templates, operational processes, and workflows
- Track project timelines, dependencies, and deliverables using Asana
- Create and upkeep audience segments, suppression rules, dynamic lists, and targeting criteria in Iterable
- Participate in personalization, segmentation, and frequency capping initiatives to enhance user experience and list health
- Audit, document, and refine customer data utilized for lifecycle marketing
- Collaborate with engineering, product, and analytics colleagues to elevate data quality and lifecycle capabilities
- Track and report on campaign performance indicators
- Record campaign insights, test outcomes, audience logic, and operational best practices
- Contribute to testing, research, and analytical projects aimed at boosting customer engagement and retention
Requirements
- Authorized to work in the United States on a permanent, full-time basis without visa sponsorship
- Must reside in one of the following states: AZ, CA, CO, DE, FL, GA, IL, KS, LA, MA, MD, ME, MI, MN, NY, OH, OR, SC, TX, UT, VA, or WA
Qualifications
- One to three years of professional background in lifecycle marketing, email marketing, technical production, CRM administration, marketing operations, or a related domain
- Practical experience using Iterable or comparable marketing automation platforms like Braze, Klaviyo, or Salesforce Marketing Cloud
- Background supporting campaign execution, marketing automation workflows, audience segmentation, or quality assurance procedures
- Strong attention to detail, organizational capabilities, and a commitment to operational excellence
- Capacity to manage multiple simultaneous projects with competing timelines
- Familiarity with data handling, spreadsheets, and marketing performance metrics
- Problem-solving aptitude with the ability to quickly learn new technologies and independently troubleshoot issues
- Written and verbal communication skills supporting cross-functional teamwork
Core Skills
Benefits
- Comprehensive health, dental, and vision insurance
- Parental leave
- Professional development opportunities
- 401(k) matching
- Unlimited paid time off
- JOON flexible lifestyle spending account providing an annual stipend for wellness, professional development, or working from home
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Email Marketing Associate role?
The annual salary for this position ranges from USD 52,000 to 64,000, with the final offer depending on the candidate's skills, experience, and location.
Where can the candidate be located for this remote position?
The posting specifies that home employees must reside in one of the following U.S. states: AZ, CA, CO, DE, FL, GA, IL, KS, LA, MA, MD, ME, MI, MN, NY, OH, OR, SC, TX, UT, VA, or WA.
Does Kiva offer visa sponsorship for this job?
No, Kiva is only able to consider applicants with permanent, full-time work authorization in the United States and cannot provide visa sponsorship.
What benefits are included?
Kiva offers health, dental, and vision insurance, parental leave, professional development, 401(k) matching, unlimited PTO, and a JOON lifestyle spending account for wellness, remote work, or professional development.
Sample Interview Questions
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