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CSC GenerationEmail & SMS Specialist
CSC Generation is hiring a remote Email & SMS Specialist to work on marketing efforts for Sur La Table. This role manages the entire lifecycle of…
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About This Role
CSC Generation is hiring a remote Email & SMS Specialist to work on marketing efforts for Sur La Table. This role manages the entire lifecycle of text and email campaigns, handling everything from creative building and template creation to scheduling, quality assurance, deployment, and performance tracking. The position requires someone who can thrive in a fast-paced environment on a lean team, taking full accountability for end-to-end execution. Key responsibilities include…
Job Description
CSC Generation is hiring a remote Email & SMS Specialist to work on marketing efforts for Sur La Table. This role manages the entire lifecycle of text and email campaigns, handling everything from creative building and template creation to scheduling, quality assurance, deployment, and performance tracking.
The position requires someone who can thrive in a fast-paced environment on a lean team, taking full accountability for end-to-end execution. Key responsibilities include planning out the monthly campaign schedule, partnering closely with merchandising and creative departments, conducting A/B testing on messaging and timing, and integrating generative artificial intelligence tools into daily workflows to scale operations during busy periods.
Successful candidates will bring strong analytical skills to monitor key metrics like click-through rates, open rates, and conversions while ensuring adherence to privacy and marketing regulations such as GDPR, CAN-SPAM, and CASL. The ideal professional is eager to experiment with new technologies while protecting the core brand voice, possesses a sharp eye for detail, and wants to build digital marketing expertise within the e-commerce and retail culinary space.
Responsibilities
- Manage the complete creation and deployment process for email and text campaigns, covering audience selection, quality assurance, creative placement, and image slicing
- Collaborate with merchandising, creative, and brand marketing groups on everyday campaign execution
- Maintain and build the monthly promotion schedule to drive customer engagement
- Coordinate daily quality assurance reviews with cross-functional stakeholders to guarantee accurate and timely delivery
- Analyze and report on core performance metrics including conversions, open rates, and click-through rates
- Plan and carry out A/B testing on creative assets, copy, send timing, and subject lines
- Incorporate generative artificial intelligence tools into reporting, copywriting, segmentation, and quality checks
- Work alongside the CRM and analytics group to refine audience segmentation and apply customer insights
- Maintain compliance with email marketing regulations such as GDPR, CASL, and CAN-SPAM
Requirements
- 1 to 3 years of direct email marketing experience
- Demonstrated background using generative artificial intelligence tools or platform features to boost productivity and outcomes
- Analytical capability to turn campaign data into practical recommendations
- Familiarity with email compliance laws including GDPR, CAN-SPAM, and CASL
- High attention to detail with the ability to handle multiple campaigns concurrently
Qualifications
- Bachelor's degree or equivalent education
- Background using Canva, Adobe Suite, Heap, Google Analytics, Wunderkind, or Emarsys
- Experience coding emails with HTML and CSS
- Prior work history in the e-commerce or retail sectors
- An affinity for the Sur La Table brand and a passion for the culinary industry
Core Skills
Benefits
- Paid time off policies
- 401(k) match
- Medical, dental, and vision insurance
- Supplemental insurance policies
- Employee discounts across the company portfolio of brands
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting specifies that this is a remote role located in the United States.
What employment type is this role?
The posting specifies that this is a full-time position.
What is the salary for this position?
The salary is not stated in the job posting.
Who does this role report to?
This role reports to the Marketing Manager, Email & SMS.
What does the interview process look like?
The process includes a 30-minute recruiter screen, conversations with the hiring manager and other team members focusing on campaign management and analytical skills, parallel reference checks, and an offer stage.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.