Engineering Manager, Switchboard

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Work arrangement: Not specified
Location: United Kingdom
Salary: Not specified
Apply by: Not specified
Employment type: Full-time
Experience: Not specified

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About This Role

GitLab operates an intelligent orchestration platform for DevSecOps, assisting organizations in elevating developer output, boosting operational effectiveness, managing security risks, and accelerating digital transformation. The company serves over 50 million registered users and more than half of the Fortune 100. The organization seeks an Engineering Manager to lead the Switchboard team within the United Kingdom. This full-time position is based on-site and involves overseeing the tenant management product designed for…

Job Description

The organization seeks an Engineering Manager to lead the Switchboard team within the United Kingdom. This full-time position is based on-site and involves overseeing the tenant management product designed for Dedicated environments. The multidisciplinary team includes frontend, backend, and reliability engineers who manage the product end-to-end to deliver self-service capabilities and workflow automations.

This role suits a technical engineering manager who possesses strong operational instincts and expertise in large-scale distributed systems. The position requires close collaboration with Product Managers, designers, and technical team leads to establish direction, resolve blockers, and drive quarterly delivery epics. Responsibilities also include cultivating a high-performing culture, integrating artificial intelligence tooling into daily workflows, and maintaining strict operational reliability.

Responsibilities

Manage the fullstack Switchboard team and establish clear execution directions alongside the assigned Product Manager
Hire, mentor, and develop a productive and accountable team
Partner with Technical Team Leads to unblock engineering efforts and make final technical decisions
Coordinate with Product and Design regarding the customer-facing control panel and user interface direction
Oversee planning activities, priorities, dependencies, and quarterly delivery epics
Drive frontend, backend, UX, product, and technical writing execution while improving performance, security, and quality
Support the mission of enabling GitLab Dedicated customers to manage tenant environments while minimizing manual operational workloads

Requirements

Demonstrated background in building and owning large-scale distributed services with technical depth in architecture and strategy
Practical familiarity with fleet management products, AWS, Kubernetes, Terraform, and automated provisioning for 20 or more clusters
Experience achieving and maintaining four-nines (99.99%) service level objectives
Practical experience utilizing artificial intelligence tooling to enhance team productivity
A history of establishing and managing high-performing team cultures

Core Skills

AWS Kubernetes Git Excel Recruitment

Benefits

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation and Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Frequently Asked Questions

Answers are based only on the employer’s listing; where it doesn’t say, neither do we.

What is the employment type and location for this role?

This is a full-time position located in the United Kingdom, designated as on-site.

What team will this Engineering Manager lead?

The manager will lead the Switchboard team, which is a multidisciplinary unit comprising frontend, backend, and reliability engineers responsible for GitLab Dedicated tenant management products.

What compensation and benefits are offered?

The salary is not stated in the job posting. Benefits include flexible paid time off, equity compensation, an employee stock purchase plan, a growth and development fund, parental leave, and team member resource groups.

What technical background is required?

Candidates must have a track record of building and owning large-scale distributed services, experience with fleet management tools like Terraform, Kubernetes, and AWS, and a background in maintaining 99.99% SLO services.