Remote opportunity at
SupportYourApp(English C1) Customer Support Consultant (Short Term, Remote)
SupportYourApp is hiring a Customer Support Consultant to join a remote team on a short-term basis for three or six months, with the potential for long-term…
Career Tools
About This Role
SupportYourApp is hiring a Customer Support Consultant to join a remote team on a short-term basis for three or six months, with the potential for long-term collaboration afterward. The company is a global Intelligent Support-as-a-Service provider founded in 2010, partnering with clients across more than 30 countries and providing multilingual support in over 60 languages for major industry leaders. In this role, the consultant will assist users of a cloud-based…
Job Description
SupportYourApp is hiring a Customer Support Consultant to join a remote team on a short-term basis for three or six months, with the potential for long-term collaboration afterward. The company is a global Intelligent Support-as-a-Service provider founded in 2010, partnering with clients across more than 30 countries and providing multilingual support in over 60 languages for major industry leaders.
In this role, the consultant will assist users of a cloud-based file-sharing platform by handling inquiries via chat and email while adhering to established service level agreements. Key duties involve resolving account, login, billing, and usage questions, replicating reported technical issues to check user impact, documenting bugs, and escalating tickets when internal resources do not provide a solution. The position suits individuals who possess strong problem-solving skills, proactive attitudes, and a high level of written English proficiency.
The standard schedule follows a full-time arrangement from Sunday to Thursday between 16:00 and 00:00 (GMT-5) or Wednesday to Sunday between 08:00 and 16:00 (GMT-5). Compensation is provided in USD. The working environment emphasizes trust without time-tracking requirements, offering an inclusive international atmosphere and opportunities for professional growth.
Responsibilities
- Communicate with users of a cloud-based file-sharing platform via chat and email following internal service level agreements
- Resolve customer questions related to billing, account access, login, and platform usage
- Escalate unresolved tickets to the client team promptly when solutions are not found in available knowledge bases
- Reproduce reported issues to determine whether multiple users are affected
- Research independently to proactively seek solutions when information is missing
- Adhere strictly to internal guidelines and standard operating procedures while handling tickets
- Create and update bug reports and feedback boards without requiring technical resolution capabilities
- Share product improvement suggestions and flag unusual behavior or unoptimized processes with the team
- Consult with the Team Lead when encountering difficulties with procedures or specific tickets
Requirements
- At least one year of customer support experience, including writing professional and well-structured emails
- Background in providing high-quality support via chat and email
- Familiarity with CRM or customer support systems such as Zendesk, Intercom, or Gorgias
- Previous work experience in professional environments with strict guidelines and KPIs
- C1 level writing and communication skills in English with strong proofreading abilities
- Practical technical literacy with an aptitude to test, investigate, and troubleshoot issues
- Ability to learn quickly and follow precise procedures
- Readiness for a short-term engagement of three or six months
- Stable internet connection with a minimum download speed of 50 Mbps and upload speed of 40 Mbps
Qualifications
- Technical experience, particularly in testing and investigating issues to their core
- Prior experience utilizing Zendesk
- Familiarity with iOS or Android devices
- Comfort with frequent communication and sharing feedback on potential improvements
Core Skills
Benefits
- Full-time work schedule operating from Sunday to Thursday (16:00–00:00 GMT-5) or Wednesday to Sunday (08:00–16:00 GMT-5)
- Fully remote work arrangement
- Inclusive international work environment
- Compensation paid in USD
- Supportive leadership focused on professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the posting explicitly states that the role offers the opportunity to cooperate fully remotely.
What is the employment type and duration?
This is a full-time, short-term position lasting for three or six months, with openness to long-term cooperation after that period expires.
What are the working hours?
The schedule is full-time, operating either Sunday to Thursday from 16:00 to 00:00 (GMT-5) or Wednesday to Sunday from 08:00 to 16:00 (GMT-5).
What salary does the position offer?
The exact salary is not stated in the job posting, though it notes that compensation is paid in USD and specific terms will be defined in your agreement.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.