Remote opportunity at
SupportYourApp(English C2/Native) Inbound Call Agent (Night shifts, remote)
SupportYourApp is looking for an Inbound Call Agent to join its global team on a remote basis. The company is an Intelligent Support-as-a-Service provider founded in…
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About This Role
SupportYourApp is looking for an Inbound Call Agent to join its global team on a remote basis. The company is an Intelligent Support-as-a-Service provider founded in 2010, delivering secure customer and technical support to tech companies and industry leaders across more than 30 countries. In this role, the agent will handle incoming phone inquiries, process subscription cancellations, manage refund requests, and work with internal teams to resolve customer issues from…
Job Description
SupportYourApp is looking for an Inbound Call Agent to join its global team on a remote basis. The company is an Intelligent Support-as-a-Service provider founded in 2010, delivering secure customer and technical support to tech companies and industry leaders across more than 30 countries. In this role, the agent will handle incoming phone inquiries, process subscription cancellations, manage refund requests, and work with internal teams to resolve customer issues from a home office.
This position requires working a fixed night shift schedule from Monday through Friday, 9 PM to 5 AM Philippines time. The ideal candidate possesses strong verbal communication skills in English, a proactive approach, and the ability to maintain composure while de-escalating challenging situations with frustrated callers. The role offers compensation in USD, an international working environment, and opportunities for professional growth within a trust-based culture.
Responsibilities
- Manage incoming customer phone calls regarding account identification, subscription cancellations, and refund requests
- Gather relevant information and route requests to appropriate internal teams
- Communicate with customers calmly, professionally, and empathetically
- De-escalate challenging situations and address customer concerns
- Follow established procedures to ensure accurate and efficient handling of requests
- Proactively follow up on outstanding requests and ensure necessary information is provided
- Independently locate relevant information to assist callers effectively
Requirements
- Excellent written and spoken English at C2, native, or near-native level
- Clear and neutral speech with strong verbal communication skills
- Previous customer support experience
- Previous experience handling inbound customer calls
- Experience in de-escalating difficult customer interactions and managing frustrated customers professionally
- Ability to remain calm, empathetic, and solution-oriented
- Proactive and responsible attitude
- Ability to follow established procedures and work independently
- Availability to work Monday through Friday from 9 PM to 5 AM Philippines time
Core Skills
Benefits
- Fixed schedule from Monday to Friday, 9 PM to 5 AM Philippines time
- Fully remote work opportunity
- Inclusive international environment
- Compensation in USD
- Referral rewards for recommending friends
- Internal health policy and balance between project workload and personal time
- Access to responsive leadership and self-development conditions
- Culture built on trust without time-tracking requirements
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role offers the opportunity to cooperate fully remotely from a home office.
What are the working hours for this role?
The schedule is fixed from Monday to Friday, 9 PM to 5 AM Philippines time.
What level of English proficiency is required?
Candidates must have excellent written and spoken English at a native or near-native level (C2).
What is the salary for this position?
The specific salary is not stated in the job posting, though compensation is provided in USD.
How do I apply for the role?
You can apply by sending your CV in English to the employer.
Sample Interview Questions
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