Remote opportunity at
ProofEnterprise Account Manager, Creditors Rights & Collections
Proof is a growing startup in the legal tech sector, founded in 2017, offering a digital platform designed for law firms and property management groups to…
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About This Role
Proof is a growing startup in the legal tech sector, founded in 2017, offering a digital platform designed for law firms and property management groups to streamline legal and document delivery tasks. The organization is looking for an Enterprise Account Manager to guide post-contract relationships for its Creditors' Rights accounts from a remote environment. In this position, you will take over management once a contract is signed, directing everything from…
Job Description
Proof is a growing startup in the legal tech sector, founded in 2017, offering a digital platform designed for law firms and property management groups to streamline legal and document delivery tasks. The organization is looking for an Enterprise Account Manager to guide post-contract relationships for its Creditors' Rights accounts from a remote environment. In this position, you will take over management once a contract is signed, directing everything from initial onboarding and integration to retention and account expansion.
The role suits an organized professional who can handle complex operations and maintain proactive communication with clients who file high volumes of cases across multiple jurisdictions. You will serve as the main daily contact for managing partners and operations directors, ensuring adherence to strict service-level agreements and monitoring account health metrics. Travel is required up to 20 percent of the time for industry events and client visits. Compensation includes a base salary of USD 130,000 per year with an on-target earnings figure of USD 170,000.
Responsibilities
- Lead client onboarding from contract signing by defining state footprints, reporting rules, and platform configurations
- Establish ramp milestones, volume targets, and communication cadences within the first 30 days
- Act as the primary day-to-day contact for accounts, conducting monthly reviews and formal quarterly business reviews
- Monitor account health metrics such as serve rates, filing agreement adherence, volume trends, and complaint rates
- Identify and negotiate expansion opportunities for new states, plaintiff clients, and service types
- Manage contract renewal conversations and negotiate renewal terms
Requirements
- Minimum of 3 years of account management or client services experience in a B2B setting
- Strong organizational skills to manage a multi-account portfolio
- Direct and clear written and verbal communication abilities
- Proactive mindset to address operational issues before they escalate
- Comfort handling operational complexity including billing exceptions and filing delays
- Ability to quickly learn new legal and regulatory frameworks
Qualifications
- Experience working with creditors' rights law firms, general law firms, or the legal services industry
- Familiarity with the service of process workflow including service attempts and affidavits
- Prior exposure to legal technology platforms, case management software, or process serving systems
- Background in compliance-driven client relationships involving audit programs and vendor questionnaires
Core Skills
Benefits
- Medical, dental, vision, and disability insurance
- 401k plan availability
- Work-from-home monthly stipend
- Flexible time off including paid planned leave, sick time, and paid holidays
- Necessary work equipment provided
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
This position is remote, though 20 percent travel is required for industry events and client visits.
What is the salary and compensation structure?
The role offers a base salary of USD 130,000 per year with an on-target earnings total of USD 170,000.
What experience is required to apply?
Applicants must have at least three years of B2B account management or client services experience, strong organizational skills, and the ability to navigate operational complexity.
Sample Interview Questions
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