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CanvaEnterprise Support Specialist - EMEA (German speaking)
Canva is seeking an Enterprise Support Specialist for the EMEA region who is fluent in German to join its User Voice supergroup in London. This full-on-site…
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About This Role
Canva is seeking an Enterprise Support Specialist for the EMEA region who is fluent in German to join its User Voice supergroup in London. This full-on-site position focuses on assisting strategic customers by managing and resolving support inquiries, acting as a dedicated case manager. In this role, the selected individual will work alongside regional Sales and Success teams to coordinate account administration, platform configuration, and feature troubleshooting. The position involves…
Job Description
Canva is seeking an Enterprise Support Specialist for the EMEA region who is fluent in German to join its User Voice supergroup in London. This full-on-site position focuses on assisting strategic customers by managing and resolving support inquiries, acting as a dedicated case manager.
In this role, the selected individual will work alongside regional Sales and Success teams to coordinate account administration, platform configuration, and feature troubleshooting. The position involves handling support tickets, participating in scheduled customer calls, and contributing to the Strategic Pod Support program designed to improve retention and product adoption.
The ideal candidate brings strong problem-solving skills, fluent German and English communication capabilities, and experience with technical systems such as SSO and SCIM. Applicants should be detail-oriented, comfortable managing competing priorities, and capable of working effectively with cross-functional partners.
Responsibilities
- Manage and prioritize Enterprise support tickets covering platform configuration, feature functionality, and account administration
- Resolve standard support issues through root cause analysis and established workflows, escalating when necessary
- Lead scheduled calls with administrators to guide best practices, workflows, and issue resolution
- Partner with Customer Success and Sales teams during onboarding and escalation processes
- Apply working knowledge of enterprise features including Brand Kit, User Management, and SSO or SCIM
- Contribute to team documentation and share ticket trends
- Participate in the Strategic Pod Support program to support revenue expansion, product adoption, and customer retention
Requirements
- Fluent in German, both spoken and written
- Strong English communication skills
- Ability to troubleshoot technical and account-related problems
- Familiarity with systems such as SSO, SCIM, and content management
- Capacity to manage multiple tasks and prioritize work effectively
Core Skills
Benefits
- Equity packages
- Inclusive parental leave policy for all parents and carers
- Annual Vibe and Thrive allowance for wellbeing, social connection, and workspace setup
- Flexible leave options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
The position is based in London and is on-site.
What employment type is this position?
This is a full-time role.
What language skills are required?
Candidates must have strong English communication skills and be fluent in both spoken and written German.
What is the salary for this position?
The job posting does not specify the salary.
Sample Interview Questions
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