Remote opportunity at
ArcadisESPECIALISTA DE GARANTIA DE SERVICOS _ 6480 (Global)
Arcadis is looking for a ESPECIALISTA DE GARANTIA DE SERVICOS _ 6480 to join its Global Tech Service Assurance team on a remote, full-time basis. Arcadis…
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About This Role
Arcadis is looking for a ESPECIALISTA DE GARANTIA DE SERVICOS _ 6480 to join its Global Tech Service Assurance team on a remote, full-time basis. Arcadis operates as a global enterprise specializing in sustainable design, engineering, and consultancy solutions for natural and built assets, employing over 34,000 personnel across more than 30 countries. This role focuses on IT Service Management governance, service quality, stability, and continuous improvement on a global…
Job Description
Arcadis is looking for a ESPECIALISTA DE GARANTIA DE SERVICOS _ 6480 to join its Global Tech Service Assurance team on a remote, full-time basis. Arcadis operates as a global enterprise specializing in sustainable design, engineering, and consultancy solutions for natural and built assets, employing over 34,000 personnel across more than 30 countries.
This role focuses on IT Service Management governance, service quality, stability, and continuous improvement on a global scale. The professional will oversee operational risks, direct critical incident responses, manage technology problems and changes, and collaborate with technical teams, business units, and external suppliers.
This opportunity suits an experienced IT service professional with robust stakeholder management skills, international operational background, and the ability to operate effectively in English.
Responsibilities
- Govern IT Service Management processes to maintain quality, compliance, and risk mitigation
- Coordinate major incidents, lead technical teams, and handle stakeholder communication
- Drive problem management and root cause analysis while following up on corrective measures
- Oversee change enablement, risk assessments, and Change Advisory Board meetings
- Monitor service metrics and advance continuous service improvement
- Collaborate globally alongside technical groups, business departments, and vendors
Requirements
- Solid practical background in ITSM and ITIL frameworks encompassing incident, major incident, problem, and change management
- Familiarity with ITSM platforms, root cause analysis, Change Advisory Board operations, governance, risk controls, and service metrics
- Background in global IT operations or shared service environments
- Strong analytical, decision-making, communication, and stakeholder management skills
- Advanced or fluent English proficiency for international collaboration
Qualifications
- Degree in Information Technology, Computer Science, Engineering, Information Systems, or a related field, or equivalent experience
- ITIL Foundation 4 certification
- COBIT certification
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this job?
This position is remote and operates on a global basis.
What employment type is this role?
The posting specifies this is a full-time position.
What language proficiency is required?
Advanced or fluent English is mandatory for global collaboration in this role.
Is salary information provided in the job posting?
No, the job posting does not specify the salary.
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