Opportunity at
TripActionsEvent Travel Manager
TripActions is hiring a full-time, on-site Event Travel Manager to deliver high-level event travel management services to key clients, team leads, and internal leaders. In this…
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About This Role
TripActions is hiring a full-time, on-site Event Travel Manager to deliver high-level event travel management services to key clients, team leads, and internal leaders. In this role, you will act as a primary client contact across the US, helping travelers manage reservations for flights, hotels, cars, and rail. Responsibilities include resolving issues before and after trips, coordinating program planning from the post-sale phase through final billing, and maintaining project documentation…
Job Description
TripActions is hiring a full-time, on-site Event Travel Manager to deliver high-level event travel management services to key clients, team leads, and internal leaders. In this role, you will act as a primary client contact across the US, helping travelers manage reservations for flights, hotels, cars, and rail. Responsibilities include resolving issues before and after trips, coordinating program planning from the post-sale phase through final billing, and maintaining project documentation to ensure compliance with service agreements.
This position suits professionals with strong customer service skills who thrive in fast-paced, high-growth settings. You will collaborate closely with client contacts to meet project objectives, manage client-facing video calls for project setups, and use internal tools to troubleshoot problems. Candidates must also be open to working non-traditional hours, including early mornings, late evenings, and weekends.
TripActions offers a salary range of USD 68,000 to 72,000 per year for this position. The company utilizes an AI-assisted automated employment decision tool to evaluate resumes, though all final hiring decisions are conducted with human oversight. Applicants may request an evaluation without AI assistance if they prefer.
Responsibilities
- Serve as a primary client liaison for the Event Travel Department across the US
- Assist travelers with cancellations, modifications, and updates for hotel, flight, car, and rail itineraries
- Deliver accurate and detailed fare information as requested
- Partner with client contacts to understand program objectives and critical success factors
- Maintain project documentation to comply with contracts and service level agreements
- Coordinate program planning from the post-sale stage to final billing
- Participate in regular team meetings regarding new products, industry updates, and initiatives
Requirements
- Professional oral and written communication skills
- Proficiency in MS Excel, Word, PowerPoint, and Google Suites
- Ability to participate in client-facing video calls for setup and project management
- Familiarity with Slack
- Ability to multitask and resolve urgent matters efficiently
- Empathetic disposition with a professional attitude
- Experience adapting to a hyper-growth environment
- Strong customer service skills with a record of positive CSAT outcomes
- Flexibility to work non-traditional shifts including early mornings, late evenings, and weekends
Qualifications
- One to three years of group travel planning experience
- Knowledge of Navan TravelXen and travel bookings
- Four or more years of GDS experience, preferably including Sabre for PNR building and ticketing, Amadeus, and NDC
- Basic understanding of world geography and an interest in travel
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Event Travel Manager position?
The anticipated pay range for this position is between USD 68,000 and 72,000 per year, depending on factors such as location, experience, market demands, and internal parity.
Is this a remote position?
No, the posting specifies that the employment is on-site.
What are the working hour expectations for this role?
Candidates must be reliable and flexible, with an openness to working non-traditional shifts that include early mornings, late evenings, and weekends.
Does TripActions use AI in the hiring process?
Yes, TripActions uses an AI-assisted automated employment decision tool to help evaluate resumes against job qualifications, though all final hiring decisions are made by human recruiters and hiring managers. Applicants may also request a human-only evaluation without AI assistance.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.