Remote opportunity at
Acadia Pharmaceuticals Inc.Family Support Educator - FSE, Bilingual
Acadia Pharmaceuticals Inc. is seeking a bilingual Family Support Educator to provide clinical disease state and product education to the Rett community. This field-based national position…
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About This Role
Acadia Pharmaceuticals Inc. is seeking a bilingual Family Support Educator to provide clinical disease state and product education to the Rett community. This field-based national position involves direct engagement with patients, families, and caregivers across the United States. The ideal candidate will act as a primary point of contact to help individuals successfully initiate and adhere to their therapy plans. The role requires regular collaboration with internal cross-functional departments such…
Job Description
Acadia Pharmaceuticals Inc. is seeking a bilingual Family Support Educator to provide clinical disease state and product education to the Rett community. This field-based national position involves direct engagement with patients, families, and caregivers across the United States. The ideal candidate will act as a primary point of contact to help individuals successfully initiate and adhere to their therapy plans.
The role requires regular collaboration with internal cross-functional departments such as marketing, sales, patient access, medical affairs, and advocacy teams. Key duties involve delivering consumer-friendly education before, during, and after therapy start, conducting presentations at caregiver events, and offering reactive in-services to physician offices. Professionals stepping into this position will also share field insights to help address educational gaps and support Acadia customer programs.
Applicants must be fluent in Spanish and capable of traveling up to 70 percent of the time, depending on regional coverage. The employer provides a comprehensive compensation package that includes a competitive base salary, discretionary bonuses, equity awards, and various insurance plans.
Responsibilities
- Deliver disease state, product, and therapy management education to patients, caregivers, and care teams
- Engage with families through in-person, telephonic, and virtual formats across various stages of the patient journey
- Collaborate with national cross-functional groups including marketing, sales, medical affairs, and advocacy
- Share field insights with internal stakeholders to help improve educational tools and resources
- Provide information regarding Acadia Customer Support Programs such as Hub services and Patient Assistance Programs
- Moderate, lead, and present at caregiver speaker programs and attend community events within the assigned territory
- Conduct reactive in-services for physician offices regarding patient support resources and the educator role
- Manage expenses strictly within allocated budgets
Requirements
- Fluent in Spanish with strong spoken and written communication skills
- Minimum of 5 years of relevant healthcare or pharmaceutical experience for the standard role, or 8 years for the senior level
- At least 2 years of experience in patient support or education for the standard role, or 5 years for the senior level
- Ability to travel up to 70 percent of the time
- Fulfill all local, state, and federal vaccination rules for in-person customer visits, office entry, and medical congresses
- Comply with all relevant laws, regulations, policies, and HIPAA privacy rules
Qualifications
- Bachelor degree with an emphasis in life sciences
- Registered Nurse, MSN, or MBA credential
- Experience in rare disease, product launches, advocacy, Medicaid, and Medicare
- Background in hospital nursing, social work, or patient advocacy within rare or neurological disease areas
Core Skills
Benefits
- Competitive base salary ranging from USD 124,000 to 155,000 per year
- Discretionary bonus and equity awards based on performance
- Medical, dental, and vision insurance coverage
- Employer-paid life, disability, business travel, and EAP coverage
- 401(k) plan with a company match of up to 5 percent
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15 or more vacation days
- 13 to 15 paid holidays, including an office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave benefit
- Tuition assistance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The position offers a base salary between USD 124,000 and 155,000 per year, alongside eligibility for discretionary bonuses and equity awards.
What travel expectations come with this role?
The role requires the ability to travel up to 70 percent of the time, depending on the assigned national coverage area.
Are language skills required for this job?
Yes, fluency in Spanish with strong spoken and written communication skills in a professional setting is required.
How can applicants request accommodations during the hiring process?
Qualified individuals with disabilities can request reasonable accommodations by completing the Reasonable Accommodation Request Form or by contacting talent acquisition via email or phone.
Sample Interview Questions
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