Family Support Educator - South Texas

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About This Role

Acadia Pharmaceuticals Inc., a company focused on developing innovations for underserved rare disease and neurological communities, is hiring a remote Family Support Educator for South Texas. This field-based position functions as a primary resource for families and caregivers navigating the treatment journey within the Rett syndrome community. The chosen professional will deliver disease state guidance, product details, and ongoing therapy management instruction through virtual, telephonic, and face-to-face engagements. Candidates should…

Job Description

Responsibilities

• Deliver disease state, product, and therapy management education in consumer-friendly language to patients, caregivers, and care team members
• Engage with caregivers prior to, during, and after therapy initiation through in-person, telephonic, and virtual formats
• Collaborate across internal departments including Marketing, Sales, Medical Affairs, Patient Access, and Advocacy
• Share field insights and educational gaps with internal stakeholders to help refine support tools and strategies
• Maintain fluency in Acadia Customer Support Programs, Hub offerings, Patient Assistance Programs, and ambassador speaker initiatives
• Moderate and present caregiver speaker programs and participate in territory community events
• Conduct reactive educational in-services for physician offices regarding support resources and enrollment pathways
• Provide mentorship and training to newer team members or cross-functional colleagues interested in patient support services
• Comply with all laws, regulations, and company policies while executing responsibilities

Requirements

• Five or more years of relevant experience in the pharmaceutical industry, patient access, national accounts, or specialty pharmacy for the standard role
• Seven or more years of relevant experience with extensive patient engagement expertise for the senior role
• At least two years of patient support, education, or leadership experience for the standard role, or four years for the senior role
• Strong understanding of the healthcare industry field environment and HIPAA privacy rules
• Ability to travel up to seventy percent of the time for customer visits, office meetings, and conferences
• Capacity to meet local, state, and federal vaccination mandates for in-person professional activities
• Proficiency with Microsoft Office software including Outlook, Excel, Word, and PowerPoint
• Physical ability to stand, walk, sit, handle equipment, and lift up to twenty pounds

Qualifications

• Bachelor's degree with an emphasis in life sciences
• Registered Nurse, Master of Science in Nursing, or Master of Business Administration
• Expertise in rare diseases, product launches, advocacy, Medicaid, and Medicare
• Background in account management and working directly within physician practices or patient assistance programs

Core Skills

Benefits

• Competitive base salary with discretionary bonus and equity award eligibility
• Medical, dental, and vision insurance
• Employer-paid life, disability, business travel, and employee assistance program coverage
• 401(k) retirement plan with a fully vested company match up to five percent
• Employee Stock Purchase Plan featuring a two-year purchase price lock-in
• Fifteen or more vacation days, ten sick days, and paid parental leave
• Thirteen to fifteen paid holidays including office closure between December 24th and January 1st
• Tuition assistance

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