Remote opportunity at
Watchmaker GenomicsField Applications Scientist/Senior Field Applications Scientist NAM
Watchmaker Genomics (WMG) is hiring a Field Applications Scientist or Senior Field Applications Scientist for North America. The full-time role sits in the Scientific Support department…
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About This Role
Watchmaker Genomics (WMG) is hiring a Field Applications Scientist or Senior Field Applications Scientist for North America. The full-time role sits in the Scientific Support department and reports into the field and automation support group, led by an associate director. The position is remote, with a preference for candidates on the U.S. West Coast, and candidates must live within 30 miles of a major airport. The scientist provides field technical…
Job Description
Watchmaker Genomics (WMG) is hiring a Field Applications Scientist or Senior Field Applications Scientist for North America. The full-time role sits in the Scientific Support department and reports into the field and automation support group, led by an associate director. The position is remote, with a preference for candidates on the U.S. West Coast, and candidates must live within 30 miles of a major airport.
The scientist provides field technical support for the company's next-generation sequencing (NGS) and precision enzyme products. The work covers pre-sales and post-sales support, presenting technical content to customers, traveling with sales colleagues, attending conferences and taking part in marketing activities. The posting describes the role as field-based, with up to 75 percent travel within the United States and possible international travel.
Scientists are expected to keep expert knowledge of current NGS products, workflows, competitor offerings and automation support, and to pass customer and market feedback to product teams. They help customers solve technical problems, troubleshoot investigations, build training material and record customer activity in the CRM. The company says full product training is provided.
The posting asks for a master's degree in a life science such as genetics, molecular biology or biochemistry, plus four or more years of field applications experience. Candidates with eight or more years of relevant experience can also be considered for the senior role. Hands-on experience with NGS library preparation, PCR, qPCR and automated workflows is important, along with strong consultative and troubleshooting skills.
Responsibilities
- Offer technical and scientific help before and after sales, on-site and remotely
- Travel within North America to join sales colleagues, meet key customers, train users and troubleshoot
- Attend trade shows and conferences
- Triage issues, investigate problems and identify solutions
- Create training materials and present technical content to new and existing customers
- Feed customer and market insight into product development
- Partner with the commercial team on collaborations with research institutions and industry partners
- Produce customer-facing technical content such as posters, application notes, white papers and webinars
- Record customer activity in the CRM following documentation standards
Requirements
- Master's degree (MSc) in a life science such as genetics, molecular biology or biochemistry
- 4+ years of field applications experience in NGS
- Hands-on work building, tuning and debugging NGS workflows, by hand or on automated systems
- Knowledge of experimental design, test development, NGS library prep, PCR, qPCR and good lab practice
- Consultative customer skills and the ability to build strong customer relationships
- Willingness to travel up to 75 percent of the time
Qualifications
- Knowledge of NGS assay automation
- Experience with Salesforce.com (highly desirable)
Core Skills
Benefits
- Flexible time off and holidays
- Employer covers 75 percent of medical premiums, with upgrade options available
- Employer-paid dental (with buy-up option) and vision
- Employee assistance program
- Employer-paid $25,000 life and AD&D policy
- Paid parental leave
- 401(k) plan with a 4 percent match
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
How do I apply?
Applications must be submitted as a PDF on watchmakergenomics.com, including a letter of motivation and a resume or CV. Submissions missing the motivation letter will be excluded.
Do recruitment agencies get considered?
No. The posting says the company only accepts direct applications and will not consider unsolicited resumes from third-party recruiters.
What is the base pay?
Field Applications Scientist base pay starts at $100,000 to $130,000. Senior base pay starts at $120,000 to $150,000, plus bonus and equity. Actual pay depends on skills, experience and level.
How much travel is involved?
The role involves up to 75 percent travel within the United States, with possible international travel.
Sample Interview Questions
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