Remote opportunity at
Ooma, Inc.Field Operations
Ooma, Inc. is currently hiring a remote Field Operations professional, also referred to as a Field Support Specialist, on a full-time basis. Ooma provides cloud-based communication…
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About This Role
Ooma, Inc. is currently hiring a remote Field Operations professional, also referred to as a Field Support Specialist, on a full-time basis. Ooma provides cloud-based communication platforms for workplaces and residences, offering customized unified communications, VoIP phone services, and smart home security systems. This remote role centers on delivering operational and technical assistance to field personnel. The position requires scheduling third-party dispatch vendors, managing service documentation, and troubleshooting issues through…
Job Description
Ooma, Inc. is currently hiring a remote Field Operations professional, also referred to as a Field Support Specialist, on a full-time basis. Ooma provides cloud-based communication platforms for workplaces and residences, offering customized unified communications, VoIP phone services, and smart home security systems. This remote role centers on delivering operational and technical assistance to field personnel.
The position requires scheduling third-party dispatch vendors, managing service documentation, and troubleshooting issues through phone, email, video, and service management software. Candidates should be comfortable guiding field workers during installations, diagnosing hardware, software, and network configuration problems, and maintaining project schedules alongside other internal groups.
Ooma compensates this position with a base salary between CAD 65,000 and 80,000 per year, with actual pay determined by qualifications, education, experience, and location. Additional compensation may include bonuses, stock options such as Restricted Stock Units, medical, dental, and vision insurance, a GRSP matching program, an employee stock purchase plan, and unlimited paid time off.
Responsibilities
- Schedule field resources through third-party dispatch vendors
- Act as an internal point of contact delivering support via email, phone, video, and service-management platforms
- Assist field resources during installations by explaining requirements and reviewing data
- Troubleshoot network, software, hardware, configuration, and installation issues with remote diagnostic tools
- Communicate project progress, risks, and next steps clearly to stakeholders
- Collaborate with internal groups and field personnel to keep projects on schedule
- Write service reports and record troubleshooting steps and resolutions
Requirements
- Possess two to three years of background in technical customer success, remote technical support, implementation coordination, service coordination, or similar customer-facing technical roles
- Speak and understand fluent French, specifically Quebec French (Québécois)
- Demonstrate technical aptitude to learn new work processes, software, and hardware
- Utilize digital and AI-assisted tools for daily productivity
- Hold working knowledge of premises wiring, structured cabling, low-voltage wiring, network cabling, or telecommunications setups
Qualifications
- Background working in a UCaaS or customer-service call-center environment
- Experience in project coordination and client management
Core Skills
Benefits
- Comprehensive medical, dental, and vision insurance for employees and eligible dependents
- GRSP including employer match
- Employee Stock Purchase Plan
- Unlimited paid time off and observed corporate holidays
- Potential eligibility for bonuses, sales incentives, or Restricted Stock Units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the location and remote status as remote.
What is the salary range for this job?
The base salary range for candidates located in Canada is CAD 65,000 to 80,000 per year, with exact pay depending on factors like experience, skills, education, and specific location.
What language fluency is required?
Applicants must be fluent in French, specifically Quebec French (Québécois).
What benefits are provided?
Ooma offers medical, dental, and vision insurance, a GRSP with an employer match, an Employee Stock Purchase Plan, unlimited paid time off, and corporate holidays, alongside potential bonuses or Restricted Stock Units.
Sample Interview Questions
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